| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide technical advisory services to assist customers in selecting the ideal products;
2. Delivering comprehensive technical information and detailed drawings to our customers, ensuring they have all the necessary resources at their fingertips;
3. We warmly welcome both new and returning customers to visit our state-of-the-art factory for insightful discussions at any time.
Sales Service
1. We provide precise drawings of equipment, piping, and foundation tailored to the specific design needs of our customers' sites;
2. Addressing all queries regarding specifications, performance, and parameters, we recommend the most suitable and cost-effective solutions for our customers;
3. Upon contract signing, we immediately initiate production planning to guarantee timely delivery.
After-sales Service
1. Offering expert technical advice throughout the installation process;
2. At the commissioning stage, we provide free commissioning services for blower packages within China upon request. This service typically takes two days. For sites outside China, arrangements can be discussed further;
3. Maintaining detailed user profiles, we send regular guidance letters to assist with maintenance and repairs;
4. During the warranty period, if a quality-related issue arises under normal use, please send us a detailed written description. We commit to responding within 24-48 hours.
5. Even post-warranty, we are dedicated to resolving issues not caused by improper use. All repairs will be billed at cost, and we offer long-term spare parts at favorable prices.
1. What products do you have?
Our extensive product line includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our diverse products serve critical roles in environmental protection, electricity, water, chemicals, building materials, and numerous other industries.
Air blowers are ideal for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Providing oxygen supply for aquaculture.
Water pumps are perfect for:
a. Draining sewage with solids, waste water, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers can be utilized for:
a. Processing municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Established in 1994, our company boasts nearly 20 years of experience in production and sales. We are equipped with advanced production and testing facilities, implement strict quality control processes, and have a dedicated R&D department. Our products enjoy high acclaim both domestically and internationally.
Quality, price, craftsmanship, and service are paramount to our customers. We excel in all these areas. Discover more about our unmatched strengths on our website.
4. How shall I choose the right model?
When determining the appropriate models and quantities, consider the following factors:
a. Fan selection: working environment, gas composition, pressure, air capacity.
b. Pump selection: working environment, media type, head, flow rate.
c. Mixer Selection: When selecting a mixer, consider the working environment, tank shape, tank depth, and water depth to ensure optimal performance.
5. Can you offer some customer cases for our reference?
Please refer to our comprehensive Sales Records for detailed corporate information and customer case references.
6. Can I get a good price?
Our products are priced to offer exceptional cost-effectiveness. Kindly send us your inquiry, and we will respond to your request within 24 hours.
7. How shall I pay?
We accept T / T and L / C payments, both of which are convenient and secure for us.
8. How long does the delivery take from you?
Delivery time varies based on the model, specification, and quantity required. We will specify the delivery date in our quotation. For earlier delivery, we will do our utmost to accommodate.
9. Will you keep me updated about how is the production going?
Absolutely. Once your order is placed, we will provide timely progress reports to keep you informed.
10. How will the goods be packed?
Our products are typically packed in wooden cases. These materials are fumigated and comply with ISPM15 standards.
11. How long is the warranty?
The warranty period commences from the date of the BL (AWB) and extends for 12 months.
12. How can I get the right spare parts for your products?
Each product is assigned a serial number, acting as its identity. To obtain spare parts, contact us with the serial number, and we will supply the appropriate parts as per the warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your needs. These services are detailed in a specially signed foreign technical service contract.
14. Do you provide operator training services?
We provide specialized operator training based on your requirements, as stipulated in a separately signed training agreement.
15. If the product fails, how should we do?
In the event of a product failure, please send us a detailed description and images. We will respond within 24 hours and propose a solution within 48 hours.
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