| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. We provide expert technical advisory services to assist customers in selecting the most suitable products.
2. Provide customers with the essential technical information, including detailed drawings and documentation.
3. We warmly welcome both new and returning customers to visit our factory and engage in discussions at any time.
Sales Service
1. Supply customers with comprehensive drawings of equipment, piping, and foundations required for their site-specific designs.
2. Answer questions related to specifications, performance, and parameters, while recommending the most suitable and cost-effective solutions for customers.
3. Immediately after contract signing, we initiate production planning to ensure timely delivery.
After-sales Service
1. Provide expert technical advice during the installation process.
2. Upon request, we offer free commissioning services for blower packages within China, typically taking two days. For sites outside China, the service terms will require further discussion.
3. Develop detailed user profiles and send regular maintenance and repair guides.
4. During the warranty period, if a quality-related issue arises under normal use, please send us a written problem description. We will respond within 24-48 hours.
5. Even post-warranty, we are eager to solve issues not caused by improper use. All repairs will be billed at cost, and we offer long-term spare parts at favorable prices.
1. What products do you offer?
Our main products include roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What are the applications of your products?
Our products find extensive applications in environmental protection, electricity, water treatment, chemicals, building materials, and multiple other industries.
Air blowers are suitable for:
a. aeration and backwashing in sewage treatment plants;
b. desulfurization and ash removal in power plants;
c. pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. oxygen supply for aquaculture.
Water pumps are ideal for:
a. drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. garden irrigation;
c. fire fighting pressure boosting; d. long-distance water transportation.
Submersible mixers are effective for:
a. treating municipal sewage and industrial wastewater;
b. mixing and densifying sludge water.
3. What sets you apart from other suppliers?
Founded in 1994, our company boasts nearly 20 years of production and sales experience. Equipped with advanced production and testing facilities, a stringent quality control process, and a dedicated R&D department, our products are highly regarded both domestically and internationally.
Quality, price, craftsmanship, and service are the top priorities for our customers. In all these aspects, we demonstrate unparalleled excellence. Learn more about us on our website.
4. How do I choose the right model?
Consider the following factors when determining the models and quantities:
a. Fan selection: working environment, gas composition, pressure, air capacity.
b. Pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include the working environment, tank shape, tank depth, and water depth.
5. Can you offer some customer cases for our reference?
Please refer to our corporate information under 'Sales Records'.
6. Can I get a good price?
Our products are competitively priced to ensure cost-effectiveness. Send us your inquiry, and we will respond within 24 hours.
7. How shall I pay?
We accept T/T and L/C payments.
8. How long does the delivery take from you?
Delivery times vary based on model, specifications, and quantity. The delivery date will be specified in our quotation. For urgent deliveries, we will do our best to prioritize your order.
9. Will you keep me updated about how is the production going?
Absolutely. Once you place an order, we will provide timely updates on the progress.
10. How will the goods be packed?
Our products are packed in wooden cases that meet ISPM15 standards through fumigation.
11. How long is the warranty?
The warranty is valid for 12 months, starting from the date of the BL (AWB).
12. How can I get the right spare parts for your products?
Each product has a unique serial number, serving as its identity. To obtain spare parts, contact us with the serial number, and we will provide the necessary parts according to the warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services based on your requirements. Details and pricing are covered under a specially signed foreign technical service contract.
14. Do you provide operator training services?
Yes, we offer operator training tailored to your needs, in accordance with a specially signed training agreement.
15. If the product fails, how should we do?
In case of a failure, send a detailed description and images to us. We will respond within 24 hours and provide solution proposals within 48 hours.
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