| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide in-depth technical advisory services to assist customers in making the best selection for their needs;
2. We diligently provide customers with all necessary technical information, including comprehensive drawings, ensuring they have everything they need.
3. We warmly welcome both new and long-standing customers to visit our factory at any time for in-depth discussions.
Sales Service
1. We supply customers with detailed drawings of equipment, piping, and foundations tailored to their site design requirements.
2. We thoroughly address all inquiries regarding specifications, performance, and parameters, recommending the most suitable and cost-effective solutions for our customers.
3. Immediately upon contract signing, we initiate production planning to ensure timely delivery.
After-sales Service
1. We offer expert technical advice throughout the installation process.
2. For sites in China, we provide complimentary commissioning services for blower packages, typically taking two days. For sites outside China, this service is available upon further discussion.
3. We create detailed user profiles and send regular communication to provide maintenance and repair guidance.
4. During the warranty period, if a quality issue arises under normal use, please send us a written description. We guarantee a response within 24-48 hours.
5. Post-warranty, we remain committed to resolving issues not caused by improper use. All repairs are charged at cost, and we offer spare parts at competitive prices for long-term support.
1. What products do you offer?
Our diverse product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other water treatment equipment.
2. What are the applications of your products?
Our products are extensively used across various industries such as environmental protection, electricity, water treatment, chemicals, and building materials.
Air blowers serve the following applications:
a. Aeration and backwash processes in sewage treatment plants.
b. Desulfurization and ash removal in power plants.
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry, as well as providing oxygen supply in aquaculture.
Water pumps are utilized for:
a. Draining sewage with solids, wastewater, rainwater, and urban water supply.
b. Garden irrigation.
c. Boosting fire-fighting pressure and long-distance water carriage.
Submersible mixers are used for:
a. Treating municipal sewage and industrial wastewater.
b. Mixing and densification of sludge water.
3. What advantages do you have over other suppliers?
Established in 1994, our company boasts nearly 20 years of experience in production and sales. We have cutting-edge production and testing equipment, a stringent quality control process, and a dedicated R&D department. Our products enjoy a strong reputation both domestically and internationally.
Quality, price, workmanship, and service are our key priorities, and we excel in all these areas. Learn more about our unparalleled strengths on our website.
4. How do I choose the right model?
Consider the following factors when determining models and quantities:
a. Fan selection: Take into account the working environment, gas composition, pressure, and air capacity.
b. Pump selection: Focus on the working environment, media type, head, and flow requirements.
c. Mixer Selection: Carefully consider the working environment, tank shape, tank depth, and water depth for optimal performance.
5. Can you offer some customer cases for our reference?
Please refer to the Corporate Information-Sales Records for detailed customer cases and success stories.
6. Can I get a good price?
Our products are competitively priced to ensure cost-effectiveness. Please send us your inquiry, and we will respond within 24 hours.
7. How shall I pay?
We accept both T/T and L/C payment options, ensuring flexibility for your convenience.
8. How long does the delivery take from you?
Delivery time is influenced by the model, specifications, and quantity required. Our quotations will clearly state the delivery date. If you need faster delivery, we will strive to accommodate your request.
9. Will you keep me updated about how the production is going?
Absolutely. Once you place an order, we will provide regular updates on the production progress.
10. How will the goods be packed?
Our products are securely packed in wooden cases. The materials used comply with ISPM15 fumigation standards.
11. How long is the warranty?
Our warranty period starts from the date of BL (AWB) and is valid for 12 months.
12. How can I get the right spare parts for your products?
Each product has a unique serial number serving as its identity. For spare parts, provide us with the serial number, and we will supply the necessary parts per the warranty terms.
13. Do you provide on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services tailored to your needs. Pricing and details are governed by a separate foreign technical service contract.
14. Do you provide operator training services?
We offer comprehensive operator training based on your requirements, outlined in a specially signed training agreement.
15. If the product fails, what should we do?
In case of a failure, please send us a detailed description and photos. We will respond within 24 hours and provide a solution within 48 hours.
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