| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in product selection;
2. Deliver comprehensive technical information, detailed drawings, and other essential documentation to our customers;
3. We warmly invite both new and loyal customers to visit our factory at their convenience for fruitful discussions.
Sales Service
1. Supply detailed drawings for equipment, piping, and foundations essential for your site design needs;
2. Address queries regarding specifications, performance, and parameters while recommending the most suitable, cost-efficient products to our esteemed customers;
3. Upon contract signing, we promptly initiate production planning to ensure timely delivery.
After-sales Service
1. Provide expert technical advice during the installation process;
2. Offer free commissioning services for blower packages upon request within China, typically taking two days. For locations outside China, the service availability is subject to further discussion;
3. Develop detailed user profiles and send regular maintenance and repair guides;
4. During the warranty period, if a quality issue arises under normal use, submit a written description to us. We will respond within 24-48 hours.
5. After the warranty period, we are still eager to address issues not caused by improper use. Repairs will be billed at cost, and we offer long-term spare parts at favorable prices.
1. What products do you have?
Our main products include Roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products are extensively utilized across industries such as environmental protection, electricity, water treatment, chemicals, and building materials.
Air blowers can be used for:
a. Aeration and backwashing in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply for aquaculture.
Water pumps can be used for:
a. Drainage of sewage containing solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Fire fighting pressure boosting; d. Long-distance water transport.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Since our inception in 1994, we have accumulated nearly 20 years of production and sales expertise. We boast advanced production and testing facilities, a stringent quality control process, and a dedicated R&D department. Our products are highly regarded both domestically and internationally.
Quality, price, craftsmanship, and service are paramount concerns for customers. In all these aspects, we demonstrate unmatched excellence. Learn more about us on our website.
4. How shall I choose the right model?
Here are the factors to consider when selecting models and quantities:
a. Fan selection: working environment, gas composition, pressure, and air capacity.
b. Pump selection: working environment, media, head, and flow.
c. Mixer Selection: Considerations include the working environment, tank shape, tank depth, and water depth.
5. Can you provide some customer case studies for our reference?
Please refer to our Corporate Information under Sales Records for detailed case studies.
6. Can I receive a competitive price?
Our products are strategically priced to be both competitive and cost-effective. Please send us your inquiry, and we will respond to your request within 24 hours.
7. What are the available payment methods?
We accept both T/T and L/C payment methods.
8. How long is the delivery time?
The delivery date depends on the model, specifications, and quantity required. When we provide a quotation, we will specifically state the delivery date. If you need an earlier delivery, we will make every effort to accommodate your request.
9. Will you keep me updated on the production progress?
Absolutely. After placing your order, we will provide you with timely updates on the production progress.
10. How will the goods be packaged?
Our products are packed in wooden cases that have been fumigated to meet ISPM15 standards.
11. What is the warranty period?
The warranty period starts from the date of the Bill of Lading (BL) or Air Waybill (AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product has a unique serial number, which serves as the machine's identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your requirements. The details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you provide operator training services?
Yes, we offer operator training services based on your needs. The training will be conducted in line with a specially signed training agreement.
15. What should we do if the product fails?
If a failure occurs, please send us a detailed description and pictures of the issue. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.
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