| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide technical advisory services to assist customer in selection;
2. Provide customers with the essential technical information, detailed drawings, and other relevant documentation to ensure seamless integration.
3. We warmly welcome both new and returning customers to visit our factory at any time for in-depth discussions and consultations.
Sales Service
1. Equip customers with comprehensive drawings of equipment, piping, and foundation tailored to their site design needs.
2. Promptly address inquiries regarding specifications, performance, and parameters, while recommending the optimal, cost-effective solutions to meet customer requirements.
3. Immediately upon contract signing, we initiate meticulous production planning to ensure timely delivery of products.
After-sales Service
1. Offer expert technical advice throughout the installation process to ensure smooth setup.
2. Provide complimentary commissioning service for blower packages within China upon request. The service duration typically spans two days. For sites outside of China, terms of service are subject to further discussion.
3. Develop detailed user profiles and regularly send maintenance and repair guides to keep your equipment in top condition.
4. During the warranty period, if any quality-related issues arise under normal use, kindly send us a written problem description. We pledge to respond within 24-48 hours.
5. Post-warranty, we remain committed to resolving issues not caused by improper use, with all repairs billed at cost. Additionally, we offer spare parts at favorable prices for long-term support.
1. What products do you have?
Our diverse product lineup includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products serve myriad industries, including environmental protection, electricity, water, chemicals, and building materials, providing critical functionalities.
Air blowers can be used for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and food industries; d. Oxygen supply for aquaculture.
Water pumps can be used for:
a. Drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water carriage.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Since our inception in 1994, we have amassed nearly 20 years of production and sales experience. We boast state-of-the-art production and testing equipment, stringent quality control processes, and a dedicated R&D department. Our products are celebrated both domestically and internationally.
Quality, price, craftsmanship, and service are our customers' top priorities. In these aspects, we consistently demonstrate unparalleled excellence. Learn more about us on our website.
4. How shall I choose the right model?
Consider the following factors when selecting models and quantities:
a. Fan selection: Working environment, gas composition, pressure, and air capacity.
b. Pump selection: Working environment, media, head, and flow.
c. Mixer Selection: Considerations include working environment, tank shape, tank depth, and water depth.
5. Can you provide some customer case studies for our reference?
Please refer to our corporate information under Sales Records.
6. Can I get a competitive price?
Our products are priced competitively to offer excellent cost-effectiveness. Please send us your inquiry, and we will respond within 24 hours.
7. What payment methods do you accept?
We accept T/T and L/C payments.
8. What is your delivery timeline?
The delivery date varies based on model, specifications, and order quantity. We will specify the delivery date in our quotation. For earlier delivery, we will make every effort to accommodate your needs.
9. Will I receive updates on production progress?
Absolutely. Once your order is placed, we will provide timely updates on the production progress.
10. How will the goods be packaged?
Our products are generally packed in wooden cases that have been fumigated to comply with ISPM15 standards.
11. What is the warranty period?
The warranty period starts from the date of BL (AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product has a unique serial number that serves as its identity. To get spare parts, please contact us with the serial number, and we will provide the appropriate parts according to the warranty terms.
13. Do you offer on-site installation and commissioning services?
We offer on-site installation and commissioning services as per your requirements. The details and pricing will be specified in a specially signed foreign technical service contract.
14. Do you offer operator training services?
We provide operator training based on your requirements. Training details will be aligned with a specially signed training agreement.
15. What should we do if the product fails?
In the event of a failure, please send us a detailed description along with pictures. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.
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