| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Offer comprehensive technical advisory services to assist customers in making informed selections.
2. Provide customers with the necessary technical information, drawings, etc;
3. Welcome new and old customers to visit our factory and have discussions with us at any time.
Sales Service
1. Provide customers with drawings of equipment, piping and foundation required by customers' site design;
2. Answers questions about specifications, performance, parameters, etc, and recommend the most appropriate solution, the most cost-effective products to customers;
3. Immediately after signing the contract, we make production planning for timely delivery.
After-sales Service
1. Provide technical advice during installation process;
2. When the equipment is ready for commissioning, as per request, we can offer free commissioning service for blower package. The service is only available for sites located in China, and the commissioning usually takes two days. If your site is located outside of China, the service will be subject to further discussion;
3. Build detailed user profiles and send regular letters to offer guides for maintenance and repair;
4. In warranty period, if a quality-related problem occurs in normal use, please send a written description of the problem to us. We will respond within 24-48 hours.
5. Even if the warranty has expired, we are still glad to solve problems that are not due to improper use for you. All repairs will be billed at cost, and for long term, we supply spare parts at favorable price.
1. What products do you have?
Our main products include roots blower, rotary blower, centrifugal fan, side channel blower, submersible sewage pump, centrifugal pump, submersible mixer and other water treatment equipment.
2. What is the purpose of your products?
Our products are widely used in environmental protection, electricity, water, chemicals, building materials and other industries.
Air blowers can be used for:
a. aeration and backwash in sewage treatment plant;
b. desulfurization and ash removal in power plant;
c. pneumatic conveying and pipeline cleaning in cement plant and food industry; d. aquaculture oxygen supply .
Water pumps can be used for:
a. drainage of sewage with solids, waste water, rain water and urban water supply;
b. garden irrigation;
c. fire fighting pressure boosting; d. long-distance carriage of water.
Submersible mixers can be used for:
a. treating municipal sewage and industrial waste water;
b. mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Our company was started in 1994 and has nearly 20 years of production and sales experience. We have advanced production and testing equipment, strict quality control process, and dedicated R & D department. Our products are well-received at home and abroad.
Quality, price, workmanship, and service are prior concerns of customers. In the above aspects, we all show our unparalleled strength. Please read more about us on our website.
4. How shall I choose the right model?
Here we list the factors that should be taken into consideration when you determine the models and quantities:
a. fan selection: working environment,gas composition, pressure, air capacity.
b. pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include the working environment, tank shape, tank depth, and water depth for optimal performance.
5. Can you provide customer case studies as references?
Please refer to our corporate information under Sales Records for customer case studies.
6. Can I receive a competitive price?
Our products are priced competitively to ensure cost-effectiveness. Please send us your inquiry, and we will respond within 24 hours with a tailored offer.
7. What payment methods are accepted?
We accept both T/T and L/C payments for your convenience.
8. What is the delivery timeframe?
Delivery times vary based on model, specification, and quantity. We will specify the delivery date in your quotation. If an earlier delivery is needed, we will do our best to accommodate it.
9. Will I receive production updates?
Absolutely. After placing your order, we will provide timely updates on the production progress.
10. How are the goods packaged?
Our products are securely packed in wooden cases that have been fumigated to comply with ISPM15 standards.
11. What is the warranty period?
The warranty period begins from the date of BL (AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product comes with a unique serial number, serving as its identity. To obtain spare parts, contact us with the serial number, and we will supply the appropriate parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
We offer on-site installation and commissioning services based on your requirements. The details and pricing are governed by a specially signed foreign technical service contract.
14. Do you provide operator training services?
We offer operator training tailored to your needs. The training details are outlined in a specially signed training agreement.
15. What should we do if the product fails?
In the event of a failure, please send a detailed description and pictures to us. We will respond within 24 hours and provide solution proposals within 48 hours.
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