| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in product selection;
2. Provide customers with essential technical information, detailed drawings, and other necessary documentation;
3. We warmly welcome both new and existing customers to visit our factory anytime for in-depth discussions and firsthand experience.
Sales Service
1. Deliver precise equipment drawings, piping schematics, and foundation requirements tailored to customers' site designs;
2. Address inquiries regarding specifications, performance, and parameters, offering the most suitable solutions and cost-effective products to our valued customers;
3. Upon contract signing, we immediately initiate production planning to ensure timely delivery.
After-sales Service
1. Offer expert technical advice during the installation process;
2. Provide free commissioning services for blower packages upon request, available for sites within China (typically completed in two days). For international locations, services are subject to further discussion;
3. Create detailed user profiles and regularly send maintenance and repair guides to ensure optimal performance;
4. During the warranty period, if a quality-related issue arises under normal use, please send a written problem description. We will respond within 24-48 hours.
5. Post-warranty, we continue to assist with non-misuse-related issues, providing repairs at cost and offering spare parts at competitive prices for long-term support.
1. What products do you have?
Our core offerings include roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other advanced water treatment equipment.
2. What is the purpose of your products?
Our versatile products find applications in environmental protection, power generation, water management, chemical processing, construction materials, and various other industries.
Air blowers are designed for:
a. aeration and backwash processes in sewage treatment plants;
b. desulfurization and ash removal in power plants;
c. pneumatic conveying and pipeline cleaning in cement and food industries; d. supplying oxygen for aquaculture.
Water pumps are used for:
a. effective drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. efficient garden irrigation;
c. boosting pressure for firefighting; d. long-distance water transportation.
Submersible mixers are employed for:
a. treating municipal sewage and industrial wastewater;
b. mixing and densifying sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly 20 years of production and sales expertise. We are equipped with sophisticated production and testing facilities, a stringent quality control process, and a dedicated R&D department. Our products enjoy high acclaim both domestically and internationally.
Quality, price, craftsmanship, and service are our customers' top priorities. In these aspects, we consistently demonstrate unmatched excellence. Discover more about us on our website.
4. How shall I choose the right model?
To select the appropriate models and quantities, consider the following factors:
a. fan selection: working environment, gas composition, pressure, and air capacity.
b. pump selection: working environment, media, head, and flow.
c. Mixer Selection: Considerations include working environment, tank shape, tank depth, and water depth.
5. Can you provide customer case studies for our reference?
Please refer to our corporate information section under 'Sales Records' for detailed case studies.
6. Can I get a competitive price?
Our products are competitively priced for exceptional cost-effectiveness. Please send us your inquiry, and we will respond within 24 hours.
7. What payment methods do you accept?
We accept both T/T (telegraphic transfer) and L/C (letter of credit) payments.
8. What is the delivery timeline?
The delivery date depends on the model, specifications, and quantity required. We will specify the delivery date separately in our quotation. If you need an earlier delivery, we will make every effort to accommodate.
9. Will you keep me updated on the production progress?
Absolutely. After you place your order, we will provide timely updates on the production progress.
10. How will the goods be packaged?
Our products are packaged in wooden cases that have been fumigated to meet ISPM15 standards.
11. What is the duration of the warranty?
The warranty lasts for 12 months, starting from the date of the Bill of Lading (BL) or Air Waybill (AWB).
12. How can I obtain the correct spare parts for your products?
Each product has a unique serial number, serving as its identification. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate parts according to the warranty terms.
13. Do you offer on-site installation and commissioning services?
We offer on-site installation and commissioning services as per your requirements. Details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you offer operator training services?
We provide operator training based on your needs. The training will adhere to a specially signed training agreement.
15. What should we do in case of product failure?
In the event of a product failure, please send us a detailed description and photos of the issue. We will respond within 24 hours and offer solution proposals within 48 hours.
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