Customization: | Available |
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After-sales Service: | 12 Months |
Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide comprehensive technical advisory services to assist customers in selecting the perfect product;
2. Provide customers with all essential technical information, comprehensive drawings, and other necessary documentation;
3. We warmly invite both new and long-standing customers to visit our factory for in-depth discussions at any time.
Sales Service
1. Furnish customers with detailed drawings of equipment, piping, and foundation tailored to their site design requirements;
2. Address inquiries regarding specifications, performance, and parameters, offering the most suitable solutions and the most cost-effective products to our customers;
3. Upon contract signature, we immediately initiate production planning to ensure timely delivery.
After-sales Service
1. Provide expert technical advice throughout the installation process;
2. When the equipment is ready for commissioning, we offer complimentary commissioning services for blower packages within China, typically taking two days. For sites outside of China, this service is available upon further discussion;
3. Create detailed user profiles and send regular maintenance and repair guidance letters;
4. During the warranty period, if any quality-related issue arises under normal use, please submit a written description. We will respond within 24-48 hours.
5. Even post-warranty, we are committed to resolving any issues not caused by improper use. All repairs will be billed at cost, and we continuously supply spare parts at favorable prices for long-term support.
1. What products do you offer?
Our main products include roots blowers, rotary blowers, centrifugal fans, side-channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other water treatment equipment.
2. What are the applications of your products?
Our products find extensive applications in environmental protection, electricity, water, chemicals, building materials, and various other industries.
Air blowers can be utilized for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Aquaculture oxygen supply.
Water pumps can be employed for:
a. Drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers are suitable for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What sets you apart from other suppliers?
Founded in 1994, our company boasts nearly 20 years of production and sales expertise. We possess advanced production and testing equipment, rigorous quality control processes, and a dedicated R&D department. Our products are highly acclaimed both domestically and internationally.
Customers prioritize quality, price, craftsmanship, and service. We excel in all these areas, showcasing our unmatched strength. For further details, please visit our website.
4. How do I select the appropriate model?
When determining models and quantities, consider the following factors:
a. Fan selection: working environment, gas composition, pressure, air capacity.
b. Pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include working environment, tank shape, tank depth, and water depth to ensure optimal performance.
5. Could you provide some customer case studies for our reference?
Please refer to the corporate information section under Sales Records for detailed case studies.
6. Can I receive a competitive price?
Our products are priced to offer remarkable cost-effectiveness. Please send us your inquiry, and we will respond within 24 hours.
7. What are the available payment methods?
We accept T/T and L/C payments, ensuring flexible and convenient transactions.
8. What is the typical delivery timeframe?
Delivery time varies based on model, specifications, and order quantity. We will specify the delivery date in our quotation. For expedited delivery, we will make every effort to accommodate your needs.
9. Will I receive updates on the production status?
Absolutely. After placing your order, we will provide regular progress reports to keep you informed.
10. How are the goods packaged?
Our products are securely packed in wooden cases. These materials are fumigated to comply with ISPM15 standards.
11. What is the duration of the warranty?
The warranty period begins from the date of BL (AWB) and extends for 12 months.
12. How can I obtain the correct spare parts?
Each product features a serial number, serving as its unique identifier. Provide us with this number when requesting spare parts, and we will supply the appropriate components per the warranty terms.
13. Do you offer on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services tailored to your needs. These services and their pricing are detailed in a specially signed foreign technical service contract.
14. Do you provide operator training services?
Certainly, we provide operator training based on your requirements. This training is outlined in a specially signed training agreement.
15. What should we do if the product experiences a failure?
In the event of a failure, please send a detailed description and images to us. We will respond within 24 hours and provide solution proposals within 48 hours.