| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide technical advisory services to assist customer in selection;
2. We diligently provide our customers with all necessary technical information, detailed drawings, and comprehensive data, ensuring they are equipped with everything they need.
3. We warmly welcome both new and long-standing customers to visit our state-of-the-art factory for in-depth discussions and a closer look at our cutting-edge operations.
Sales Service
1. We deliver meticulously detailed drawings for equipment, piping, and foundational requirements tailored to your site design, ensuring seamless integration.
2. Our expert team answers all your questions regarding specifications, performance, and parameters. We recommend the most suitable, cost-effective solutions and products tailored to your unique needs.
3. Immediately upon contract signing, we prioritize production planning to guarantee timely delivery, ensuring your project stays on schedule.
After-sales Service
1. We offer expert technical advice throughout the installation process, ensuring seamless setup and operation.
2. At the commissioning stage, we provide complimentary commissioning services for blower packages within China. This detailed, two-day service ensures optimal functionality. For locations outside China, please contact us for customized arrangements.
3. We create detailed user profiles and regularly send informative guides to assist you in the maintenance and repair of your equipment.
4. During the warranty period, if any quality-related issues arise under normal use, send a written description of the problem, and we will respond within 24-48 hours to resolve it.
5. Even after the warranty expires, we continue to offer support for issues not caused by improper use. Repairs are billed at cost, and we provide spare parts at competitive prices for long-term equipment maintenance.
1. What products do you have?
Our extensive product line includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and a variety of water treatment equipment.
2. What is the purpose of your products?
Our products serve a wide range of industries, including environmental protection, electricity, water treatment, chemicals, and building materials, delivering reliable performance and efficiency.
Air blowers can be used for:
a. Aeration and backwashing in sewage treatment plants, ensuring optimal water quality.
b. Desulfurization and ash removal in power plants, maintaining environmental standards.
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry, as well as aquaculture oxygen supply.
Water pumps can be used for:
a. Efficiently draining sewage with solids, wastewater, rainwater, and providing urban water supply solutions.
b. Reliable garden irrigation systems.
c. Firefighting pressure boosting and long-distance water transport applications.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater with high efficiency.
b. Effective mixing and densification of sludge water, enhancing treatment processes.
3. What is your advantage over other suppliers?
Founded in 1994, our company brings nearly two decades of expertise in production and sales. We boast advanced production and testing equipment, rigorous quality control processes, and a dedicated R&D department. Our products are acclaimed both domestically and internationally.
Quality, competitive pricing, superior craftsmanship, and exceptional service are our primary strengths. In all these areas, we outperform the competition. Discover more about our unparalleled offerings on our website.
4. How shall I choose the right model?
Here are the key factors to consider when determining the models and quantities for your requirements:
a. Fan selection: Consider the working environment, gas composition, pressure, and air capacity.
b. Pump selection: Evaluate the working environment, media type, head, and flow requirements.
c. Mixer Selection: To optimize your mixer choice, consider the working environment, tank shape, tank depth, and water depth.
5. Can you offer some customer cases for our reference?
Please refer to the Corporate Information—Sales Records to explore our previous customer cases.
6. Can I get a good price?
Our products are competitively priced for optimal cost-effectiveness. Send us your inquiry, and we will respond within 24 hours.
7. How shall I pay?
We accept both T/T and L/C payments.
8. How long does the delivery take from you?
Delivery times vary based on the model, specifications, and quantity ordered. We will specify the delivery date in our quotation. If you need earlier delivery, we will endeavor to accommodate your request.
9. Will you keep me updated about how the production is going?
Absolutely. Once your order is placed, we will provide timely progress reports to keep you updated.
10. How will the goods be packed?
Our products are securely packed in wooden cases that meet ISPM15 standards through fumigation.
11. How long is the warranty?
The warranty period begins from the date of BL (AWB) and lasts for 12 months.
12. How can I get the right spare parts for your products?
Each product comes with a unique serial number, which acts as its identity. To obtain spare parts, contact us with the serial number, and we will supply the appropriate parts as per the warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your needs. Service details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you provide operator training services?
We provide operator training services based on your requirements. These training sessions will follow a specially signed training agreement.
15. If the product fails, how should we handle it?
In the event of a failure, please send a detailed description and pictures to us. We will respond within 24 hours and provide solution proposals within 48 hours.
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