| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. We offer comprehensive technical advisory services to assist customers in making informed selections;
2. Equip our customers with all the essential technical information, detailed drawings, and comprehensive documentation they need.
3. We warmly welcome both new and loyal customers to visit our factory for insightful discussions and firsthand experiences at any time.
Sales Service
1. Provide customers with highly detailed equipment drawings, precise piping layouts, and foundation schematics tailored to their site's design requirements.
2. Address any queries regarding specifications, performance metrics, and parameter details. We recommend the most suitable and cost-effective solutions to our clients, ensuring their complete satisfaction.
3. Upon contract signing, we promptly initiate production planning to guarantee timely delivery of your order.
After-sales Service
1. Offer expert technical advice throughout the installation process to ensure seamless integration.
2. Once equipment setup is ready, we provide complimentary commissioning services for blower packages within China, typically completed in two days. For global sites, commissioning support is available upon further arrangement.
3. Establish comprehensive user profiles and send routine maintenance and repair guides to keep your equipment running smoothly.
4. During the warranty period, should a quality issue arise under normal usage, please submit a written problem description. We pledge to respond within 24-48 hours.
5. Even post-warranty, we remain committed to resolving non-misuse related issues. Repairs are billed at cost, and we continue to offer spare parts at competitive prices.
1. What products do you offer?
Our extensive product lineup includes Roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and a variety of advanced water treatment equipment.
2. What are the primary applications of your products?
Our versatile products serve a broad array of industries including environmental protection, power generation, water management, chemical processing, and construction materials.
Air blowers are ideal for:
a. Aeration and backwashing in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply for aquaculture.
Water pumps are perfect for:
a. Efficient drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation systems;
c. Fire fighting pressure enhancement; d. Long-distance water transportation.
Submersible mixers are designed for:
a. Effective treatment of municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What distinguishes you from other suppliers?
Since our inception in 1994, we have amassed nearly 20 years of production and sales expertise. Our state-of-the-art production and testing facilities, rigorous quality control protocols, and dedicated R&D department ensure our products are highly regarded both domestically and internationally.
Quality, competitive pricing, exceptional workmanship, and superior service are our primary commitments. Our strengths in these areas are unmatched. Learn more about us on our website.
4. How do I select the appropriate model?
Consider the following factors when selecting models and quantities:
a. For fan selection: Assess the working environment, gas composition, pressure, and air capacity.
b. For pump selection: Evaluate the working environment, media type, head, and flow requirements.
c. Mixer Selection: Considerations such as working environment, tank shape, tank depth, and water depth are crucial.
5. Can you provide customer references?
Please refer to our comprehensive corporate information under Sales Records.
6. Can I receive a competitive price?
Our products are priced competitively to ensure cost-effectiveness. Please send your inquiry to us, and we will respond to your request within 24 hours.
7. What are the payment methods?
We accept both T/T and L/C payment methods.
8. What is the delivery timeframe?
The delivery date depends on the model, specification, and quantity required. When providing a quotation, we will specify the delivery date. For urgent requirements, we will do our utmost to expedite the process.
9. Will I receive updates on the production progress?
Absolutely. Once your order is placed, we will provide timely updates on the production progress.
10. How are the goods packaged?
Our products are typically packed in wooden cases. The wooden materials undergo fumigation to comply with ISPM15 standards.
11. What is the duration of the warranty?
The warranty is valid for 12 months, starting from the date of the Bill of Lading (BL) or Air Waybill (AWB).
12. How can I obtain the correct spare parts for your products?
Each product is assigned a unique serial number, serving as its identity. For spare parts, please contact us with the serial number, and we will provide the appropriate components according to the warranty terms.
13. Do you offer on-site installation and commissioning services?
We provide on-site installation and commissioning services based on your requirements. The details and pricing will be outlined in a specially signed foreign technical service contract.
14. Are operator training services available?
Yes, we offer operator training services based on your requirements. Training details will be specified in a specially signed training agreement.
15. What should be done in case of product failure?
In the event of a product failure, please send us a detailed description along with pictures. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.
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