| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in selecting the best solutions tailored to their specific needs;
2. Offer our esteemed customers comprehensive technical data, detailed drawings, and vital information, ensuring they have everything needed for informed decisions.
3. We wholeheartedly invite both new and long-standing clients to visit our state-of-the-art factory and engage in insightful discussions with us at any given time.
Sales Service
1. Supply clients with precise equipment schematics, piping layouts, and foundational drawings tailored to their site's specific design requirements.
2. Provide expert answers to inquiries regarding specifications, performance, and parameters, recommending the most effective and cost-efficient solutions tailored to the customer's needs.
3. Immediately upon contract signing, we initiate meticulous production planning to ensure prompt delivery of your order.
After-sales Service
1. Offer expert technical consultation throughout the installation process, ensuring seamless setup and operation.
2. For commissioning-ready equipment, we provide complimentary commissioning services within China, typically completed in two days. For international sites, terms of service will be arranged upon further discussion.
3. Create detailed user profiles and periodically send maintenance and repair guides to keep your equipment in peak condition.
4. During the warranty period, should a quality-related issue arise under normal use, please send us a detailed written description. We pledge to respond within 24-48 hours.
5. Post-warranty, we continue to assist with issues not caused by improper use, and all repairs will be charged at cost. We also provide spare parts at competitive prices for long-term support.
1. What products do you have?
Our diverse product lineup includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other advanced water treatment equipment.
2. What is the purpose of your products?
Our products serve a wide range of industries, including environmental protection, electricity, water supply, chemical processing, building materials, and many more.
Air blowers can be used for:
a. Aeration and backwashing in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply in aquaculture.
Water pumps can be used for:
a. Efficient drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Established in 1994, our company boasts nearly two decades of expertise in production and sales. We are equipped with advanced manufacturing and testing facilities, stringent quality control processes, and a dedicated R&D department. Our products are highly acclaimed both domestically and internationally.
Quality, pricing, craftsmanship, and exceptional service are our top priorities, showcasing our unmatched capabilities in these areas. Learn more about our offerings on our website.
4. How shall I choose the right model?
Here are the key factors to consider when selecting models and quantities:
a. Fan selection: Working environment, gas composition, pressure, and air capacity.
b. Pump selection: Working environment, media type, head, and flow rate.
c. Mixer Selection: To select the perfect mixer, consider the working environment, tank shape, tank depth, and water depth.
5. Can you offer some customer cases for our reference?
Please refer to our Corporate Information - Sales Records for detailed customer cases.
6. Can I get a good price?
We pride ourselves on offering competitively priced, cost-effective products. Please send us your inquiry, and we guarantee a prompt response within 24 hours.
7. How shall I pay?
We accept both T/T and L/C payment methods.
8. How long does the delivery take from you?
The delivery date varies depending on the model, specification, and quantity required. We will clearly state the delivery date in our quotation. If you need expedited delivery, we will do our utmost to accommodate your request.
9. Will you keep me updated about how the production is progressing?
Absolutely. We will provide timely progress reports after you place an order.
10. How will the goods be packed?
Our products are securely packed in wooden cases that comply with ISPM15 requirements, ensuring safe and international-standard shipping.
11. How long is the warranty?
The warranty period starts from the date of BL (AWB) and lasts for 12 months.
12. How can I get the right spare parts for your products?
Each product comes with a unique serial number, which serves as its identity. To obtain spare parts, please provide us with the serial number, and we will supply the appropriate parts as per the warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your requirements. The details and pricing will be determined by a specially signed foreign technical service contract.
14. Do you provide operator training services?
We offer operator training services as per your needs. Trainings will be conducted in accordance with a specially signed training agreement.
15. If the product fails, how should we proceed?
In the event of a failure, please send us a detailed description and images of the issue. We promise to respond within 24 hours and provide solution proposals within 48 hours of receiving your notice.
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