| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in optimal product selection;
2. Furnish customers with comprehensive technical insights, detailed drawings, and more, ensuring they have all the necessary information at their fingertips;
3. We warmly invite both new and returning customers to tour our factory and engage in in-depth discussions with our team at any time.
Sales Service
1. Supply customers with meticulous drawings for equipment, piping, and foundation tailored to their site design requirements;
2. Address inquiries about specifications, performance, parameters, and more. Recommend the most suitable and cost-effective solutions to meet customer needs;
3. Upon contract signing, we promptly initiate production planning to ensure timely delivery.
After-sales Service
1. Offer expert technical advice throughout the installation process;
2. When the equipment is ready for commissioning, we provide complimentary commissioning services for blower packages upon request. This service is available for locations within China and typically takes two days. For sites outside China, the service conditions are subject to further discussion;
3. Develop comprehensive user profiles and dispatch regular maintenance and repair guides to our customers;
4. During the warranty period, if a quality-related issue arises under normal usage, please send us a detailed written description of the problem. We will respond within 24-48 hours.
5. Even post-warranty, we are committed to resolving issues not caused by improper use. All repairs will be billed at cost, and we offer long-term spare parts at preferential prices.
1. What products do you offer?
Our primary offerings include roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What are the applications of your products?
Our diverse range of products finds extensive applications in environmental protection, electricity, water treatment, chemical production, building materials, and various other industries.
Air blowers are versatile and can be employed for:
a. Aeration and backwash processes in sewage treatment plants;
b. Desulfurization and ash removal operations in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply for aquaculture.
Water pumps are essential for:
a. Draining sewage with solids, wastewater, rainwater, and urban water supplies;
b. Garden irrigation;
c. Boosting pressure for fire fighting; d. Long-distance water transportation.
Submersible mixers serve critical roles in:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densifying sludge water.
3. What sets you apart from other suppliers?
Founded in 1994, our company boasts nearly two decades of expertise in production and sales. We utilize advanced production and testing equipment, adhere to rigorous quality control processes, and have a dedicated R&D department. Our products enjoy high acclaim both domestically and internationally.
Customers prioritize quality, price, workmanship, and service. In all these areas, we demonstrate unmatched excellence. Discover more about our offerings on our website.
4. How do I select the right model?
Here are key factors to consider when selecting models and quantities:
a. For fan selection: working environment, gas composition, pressure, and air capacity.
b. For pump selection: working environment, media, head, and flow.
c. Mixer Selection: When choosing a mixer, consider factors such as the working environment, tank shape, tank depth, and water depth to ensure optimal performance.
5. Can you offer some customer cases for our reference?
Please refer to the corporate information-Sales Records.
6. Can I get a good price?
Our products are competitively priced to provide cost-efficiency. Kindly send us your inquiry, and we will respond to your request within 24 hours.
7. How shall I pay?
We accept T/T and L/C payments for your convenience.
8. How long does the delivery take from you?
The delivery time depends on the model, specification, and quantity required. Upon quotation, we will provide a separate statement regarding the delivery date. If you need an earlier delivery, we will do our best to accommodate your request.
9. Will you keep me updated about how the production is going?
Yes, we will keep you fully informed. Once you place an order, we will provide timely reports on the progress.
10. How will the goods be packed?
Our products are typically packed in wooden cases, with the wooden materials fumigated to meet ISPM15 requirements.
11. How long is the warranty?
The warranty period starts from the date of BL (AWB) and extends for 12 months.
12. How can I get the right spare parts for your products?
Each of our products has a unique serial number, serving as its identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate equipment parts in line with the warranty terms.
13. Do you provide on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services as per your requirements. Details and pricing will be specified in the specially signed foreign technical service contract.
14. Do you provide operator training services?
We provide operator training services based on your needs. This training will be conducted according to the specially signed training agreement.
15. If the product fails, what should we do?
In the event of a failure, please send us a detailed description and pictures of the issue. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.
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