Customization: | Available |
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After-sales Service: | 12 Months |
Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide comprehensive technical advisory services to assist customers in making informed selections;
2. We provide customers with imperative technical information, detailed drawings, and much more;
3. We warmly welcome both new and existing customers to visit our state-of-the-art factory and engage in fruitful discussions at any time.
Sales Service
1. We offer comprehensive drawings of equipment, piping, and foundations tailored to our customers' site design requirements;
2. We address all inquiries regarding specifications, performance, and parameters, recommending the most suitable and cost-effective solutions;
3. Upon contract signing, we promptly initiate production planning to ensure timely delivery.
After-sales Service
1. We provide expert technical advice throughout the installation process;
2. For commissioning, we offer a complimentary service for blower packages within China, typically taking two days. For locations outside China, we can discuss further arrangements;
3. We create detailed user profiles and send regular maintenance and repair guides;
4. During the warranty period, if a quality issue arises under normal use, send us a written description, and we will respond within 24-48 hours.
5. Even post-warranty, we are happy to address issues not caused by improper use. Repairs are billed at cost, and we offer spare parts at competitive prices.
1. What products do you have?
Our extensive product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other water treatment equipment.
2. What is the purpose of your products?
Our versatile products are employed across numerous industries including environmental protection, electricity, water, chemicals, and building materials.
Air blowers offer versatile uses including:
a. aeration and backwash in sewage treatment plants;
b. desulfurization and ash removal in power plants;
c. pneumatic conveying and pipeline cleaning in cement plants and food industries; d. aquaculture oxygen supply.
Water pumps are essential for:
a. drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. garden irrigation;
c. fire fighting pressure boosting; d. long-distance water transport.
Submersible mixers are ideal for:
a. treating municipal sewage and industrial wastewater;
b. mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly 20 years of experience in production and sales. We utilize advanced production and testing equipment, adhere to strict quality control processes, and have a dedicated R&D department. Our products are renowned domestically and internationally.
Quality, price, craftsmanship, and exceptional service are the pillars of our customer satisfaction. In these areas, our strength is unmatched. Discover more about us on our website.
4. How shall I choose the right model?
Consider these critical factors when selecting models and quantities:
a. fan selection: working environment, gas composition, pressure, air capacity.
b. pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include the working environment, tank shape, tank depth, and water depth.
5. Can you provide some customer cases for our reference?
Please refer to our corporate information under Sales Records.
6. Can I get a competitive price?
Our products are priced reasonably to ensure cost-effectiveness. Please send us your inquiry, and we will respond to your request within 24 hours.
7. What are the payment methods available?
We accept T/T and L/C payments.
8. What is the delivery timeline?
The delivery date depends on the model, specifications, and quantity required. We will specify the delivery date in our quotation. If you need an earlier delivery, we will try to accommodate your request.
9. Will you keep me updated about the production progress?
Yes, of course. After you place an order, we will provide timely progress reports.
10. How will the goods be packed for shipment?
Our products are generally packed in wooden cases. These wooden materials are fumigated to meet ISPM15 requirements.
11. How long is the warranty period?
The warranty starts from the date of BL (AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product has a unique serial number, equivalent to the machine's identity. To get spare parts, please contact us with the serial number, and we will provide the appropriate equipment parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
We can provide on-site installation and commissioning services based on your requirements. Details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you offer operator training services?
We offer operator training according to your needs. The training will be conducted as per the specially signed training agreement.
15. What should we do if the product fails?
In case of failure, please provide a detailed description and pictures of the issue. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.