Customization: | Available |
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After-sales Service: | 12 Months |
Warranty: | 12 Months |
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COMPANY SERVICE
Comprehensive ServicesPre-sales Service
1. We provide expert technical advisory services to assist customers in making informed selection choices;
2. Provide customers with the necessary technical information, drawings, etc;
3. Welcome new and old customers to visit our factory and have discussions with us at any time.
Sales Service
1. Provide customers with drawings of equipment, piping and foundation required by customers' site design;
2. Answers questions about specifications, performance, parameters, etc, and recommend the most appropriate solution, the most cost-effective products to customers;
3. Immediately after signing the contract, we make production planning for timely delivery.
After-sales Service
1. Provide technical advice during installation process;
2. When the equipment is ready for commissioning, as per request, we can offer free commissioning service for blower package. The service is only available for sites located in China, and the commissioning usually takes two days. If your site is located outside of China, the service will be subject to further discussion;
3. Build detailed user profiles and send regular letters to offer guides for maintenance and repair;
4. In warranty period, if a quality-related problem occurs in normal use, please send a written description of the problem to us. We will respond within 24-48 hours.
5. Even if the warranty has expired, we are still glad to solve problems that are not due to improper use for you. All repairs will be billed at cost, and for long term, we supply spare parts at favorable price.
1. What products do you have?
Our main products include roots blower, rotary blower, centrifugal fan, side channel blower, submersible sewage pump, centrifugal pump, submersible mixer and other water treatment equipment.
2. What is the purpose of your products?
Our products are widely used in environmental protection, electricity, water, chemicals, building materials and other industries.
Air blowers can be used for:
a. aeration and backwash in sewage treatment plant;
b. desulfurization and ash removal in power plant;
c. pneumatic conveying and pipeline cleaning in cement plant and food industry; d. aquaculture oxygen supply .
Water pumps can be used for:
a. drainage of sewage with solids, waste water, rain water and urban water supply;
b. garden irrigation;
c. fire fighting pressure boosting; d. long-distance carriage of water.
Submersible mixers can be used for:
a. treating municipal sewage and industrial waste water;
b. mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Our company was started in 1994 and has nearly 20 years of production and sales experience. We have advanced production and testing equipment, strict quality control process, and dedicated R & D department. Our products are well-received at home and abroad.
Quality, price, workmanship, and service are prior concerns of customers. In the above aspects, we all show our unparalleled strength. Please read more about us on our website.
4. How shall I choose the right model?
Here we list the factors that should be taken into consideration when you determine the models and quantities:
a. fan selection: working environment,gas composition, pressure, air capacity.
b. pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include the working environment, tank shape, tank depth, and water depth.
5. Can you provide any customer case studies for our reference?
Please refer to our corporate information under Sales Records for detailed references.
6. Can I receive a competitive price?
Our products are priced to be highly cost-effective. Kindly send your inquiry to us, and we will respond to your request within 24 hours.
7. What are the available payment methods?
We accept both T/T and L/C payments.
8. What is the typical delivery timeframe?
The delivery date varies based on model, specification, and order quantity. Each quotation will include a separate statement of the delivery date. If you need expedited delivery, we will strive to accommodate your request.
9. Will I receive updates on the production progress?
Absolutely. Following your order, we will provide timely progress reports.
10. How will the goods be packaged?
Our products are typically packaged in wooden cases, which are fumigated to meet ISPM15 standards.
11. What is the warranty period?
The warranty is effective from the date of the Bill of Lading (BL/AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product is assigned a unique serial number, which serves as its identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate parts in accordance with the warranty terms.
13. Do you offer on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services tailored to your requirements. These will be detailed and priced according to a specially signed foreign technical service contract.
14. Do you provide operator training services?
We offer operator training based on your needs. Training sessions will follow the guidelines outlined in a specially signed training agreement.
15. What should we do if the product malfunctions?
In the event of a malfunction, please send us a detailed description along with images. We will respond within 24 hours of receiving your notice and provide a solution within 48 hours.