| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
Our Commitment to ServicePre-sales Service
1. Provide expert technical advisory services to assist customers in product selection;
2. We ensure our customers have access to all essential technical information, detailed drawings, and other necessary documentation.
3. We warmly invite both new and existing customers to visit our factory anytime for in-depth discussions and firsthand insights.
Sales Service
1. We provide customers with comprehensive drawings of equipment, piping, and necessary foundation, tailored to their site design requirements.
2. We address inquiries regarding specifications, performance, and parameters, offering expert recommendations for the most suitable and cost-effective products.
3. Upon contract signing, we immediately initiate production planning to ensure timely delivery of your orders.
After-sales Service
1. We offer expert technical advice throughout the installation process to ensure seamless integration.
2. For equipment commissioning within China, we provide free on-site services, typically completed in two days. For installations outside China, commissioning services can be arranged upon further discussion.
3. We create detailed user profiles and regularly send maintenance and repair guidelines to keep your equipment in optimal condition.
4. If a quality-related issue occurs within the warranty period during normal use, send us a written description, and we will respond within 24-48 hours.
5. Post-warranty, we remain committed to resolving non-user-induced issues. Repairs will be charged at cost, and we offer spare parts at competitive prices for long-term support.
1. What products do you have?
Our diverse product line includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other advanced water treatment equipment.
2. What is the purpose of your products?
Our products serve a wide array of industries, including environmental protection, power generation, water treatment, chemical processing, and building materials.
Air blowers can be used for various applications, such as:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and food industries; d. Oxygen supply for aquaculture.
Water pumps are versatile tools, ideal for:
a. Draining sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers are perfect for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly two decades of experience in production and sales. We utilize advanced production and testing equipment, maintain a strict quality control process, and have a dedicated R&D department. Our products are acclaimed both domestically and internationally.
Our strength lies in our commitment to quality, competitive pricing, superior workmanship, and exceptional service. To learn more, please visit our website.
4. How shall I choose the right model?
Consider these key factors when selecting the right models and quantities:
a. Fan selection: assess the working environment, gas composition, pressure, and air capacity.
b. Pump selection: evaluate the working environment, media, head, and flow.
c. Mixer Selection: Carefully consider the working environment, tank shape, tank depth, and water depth when selecting the appropriate mixer.
5. Can you offer some customer cases for our reference?
Please refer to our extensive corporate information under Sales Records.
6. Can I get a good price?
Our products are competitively priced to ensure cost-effectiveness. Kindly send us your inquiry, and we promise to respond within 24 hours.
7. How shall I pay?
We accept T/T and L/C payments, both of which are convenient and reliable.
8. How long does the delivery take from you?
The delivery date depends on the model, specification, and quantity ordered. Upon providing a quotation, we will specify the delivery date. If you require expedited delivery, we will do our utmost to accommodate your needs.
9. Will you keep me updated about how the production is progressing?
Yes, absolutely. Once your order is placed, we will provide you with timely updates on the production progress.
10. How will the goods be packed?
Our products are securely packed in sturdy wooden cases, with all wooden materials fumigated to meet ISPM15 standards.
11. How long is the warranty?
The warranty period starts from the date of BL (AWB) and is valid for a full 12 months.
12. How can I get the right spare parts for your products?
Each product features a unique serial number, which serves as its identity. To obtain the correct spare parts, please contact us and provide the serial number. We will then supply the appropriate parts according to the warranty terms.
13. Do you provide on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services as per your requirements. The specifics and costs will be determined in the specially signed foreign technical service contract.
14. Do you provide operator training services?
We provide comprehensive operator training based on your requirements. The training will be conducted in accordance with the specially signed training agreement.
15. If the product fails, how should we proceed?
In the event of a failure, please send us a detailed description of the issue along with accompanying pictures. We commit to responding within 24 hours of receiving your notice and will provide solution proposals within 48 hours.
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