| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in making informed selections;
2. We equip our customers with all essential technical information and detailed drawings, ensuring a seamless experience;
3. We warmly welcome both new and returning customers to visit our factory for insightful discussions at any given time.
Sales Service
1. We provide customers with comprehensive drawings of equipment, piping, and foundation, tailored to their site design requirements;
2. Our team answers all queries concerning specifications, performance, and parameters, recommending the most suitable and cost-effective solutions and products to our customers;
3. Upon contract signing, we promptly formulate a production plan to ensure timely delivery.
After-sales Service
1. We offer professional technical advice throughout the installation process;
2. For equipment ready for commissioning, we provide complimentary commissioning services for blower packages within China, typically taking two days. For sites outside China, this service can be arranged upon further discussion;
3. We create detailed user profiles and regularly send maintenance and repair guides;
4. During the warranty period, if a quality-related issue arises under normal use, please send a written description. We will respond within 24-48 hours.
5. Even post-warranty, we are committed to resolving issues not caused by improper use. Repairs are billed at cost, and we offer long-term spare parts at favorable prices.
1. What products do you offer?
Our primary products include roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What are the applications of your products?
Our products serve a broad range of industries, including environmental protection, electricity, water, chemicals, building materials, and more.
Applications of air blowers:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply in aquaculture.
Applications of water pumps:
a. Drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Applications of submersible mixers:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and thickening sludge water.
3. What advantages do you have over other suppliers?
Founded in 1994, our company boasts nearly 20 years of production and sales expertise. With advanced production and testing equipment, stringent quality control processes, and a dedicated R&D department, our products are highly acclaimed both domestically and internationally.
Quality, price, craftsmanship, and service are the paramount concerns of our customers. In these areas, we demonstrate unmatched strength. Discover more about us on our website.
4. How do I choose the right model?
Consider the following factors when selecting models and quantities:
a. Fan selection: working environment, gas composition, pressure, air capacity.
b. Pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include the working environment, tank shape, tank depth, and water depth.
5. Can you provide some customer case studies for our reference?
Please refer to the corporate information — Sales Records.
6. Can I get a competitive price?
Our products are strategically priced to be cost-effective. Please send your inquiry to us, and we will respond to your request within 24 hours.
7. What are your available payment methods?
We accept both T/T and L/C payments.
8. What is your usual delivery time?
The delivery date depends on the model, specification, and quantity required. When we issue a quotation, we will specify the delivery date separately. If you require an earlier delivery, we will make every effort to accommodate your needs.
9. Will you keep me updated on the production progress?
Absolutely. After you place your order, we will provide timely updates on the production progress.
10. How will the goods be packaged?
Our products are generally packed in wooden cases. The wooden materials are fumigated to meet ISPM15 standards.
11. What is the duration of the warranty?
The warranty begins from the date of BL (AWB) and lasts for 12 months.
12. How can I obtain the appropriate spare parts for your products?
Each product comes with a unique serial number, serving as the machine's identity. To get spare parts, please contact us with the serial number, and we will provide the appropriate parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
We provide on-site installation and commissioning services according to your requirements. The details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you offer operator training services?
We offer operator training based on your requirements. The training will be conducted in accordance with a specially signed training agreement.
15. What should we do if the product fails?
In the event of a failure, please send a detailed description along with images to us. We will respond within 24 hours after receiving your notice and provide solution proposals within 48 hours.
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