| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in making the best selection;
2. We ensure our customers have access to all essential technical information, detailed drawings, and other necessary documentation;
3. We warmly invite both new and long-standing customers to visit our state-of-the-art factory and engage in fruitful discussions with us at any time.
Sales Service
1. We provide customers with precise drawings of equipment, piping, and foundation tailored to the specific requirements of their site design;
2. We diligently address questions regarding specifications, performance, parameters, and recommend the most suitable, cost-effective solutions and products to our customers;
3. Immediately upon contract signing, we initiate production planning to ensure timely delivery of your order.
After-sales Service
1. We offer expert technical advice during the installation process;
2. Upon request, we provide free commissioning services for blower packages within China, typically taking two days. For sites outside of China, this service can be discussed further;
3. We create detailed user profiles and send regular communications offering maintenance and repair guides;
4. During the warranty period, if a quality-related issue arises under normal use, please send us a written description. We will respond within 24-48 hours.
5. Even post-warranty, we are happy to resolve issues not caused by improper use. Repairs will be billed at cost, and we offer spare parts at favorable prices for long-term support.
1. What products do you have?
Our primary offerings include Roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other advanced water treatment equipment.
2. What is the purpose of your products?
Our products serve a broad range of industries including environmental protection, electricity, water treatment, chemicals, and building materials.
Air blowers can be used in various applications such as:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Aquaculture oxygen supply.
Water pumps are versatile and can be used for:
a. Drainage of sewage containing solids, wastewater, rainwater, and in urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers are ideal for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly 20 years of production and sales expertise. We utilize advanced production and testing equipment, adhere to strict quality control processes, and house a dedicated R&D department. Our products enjoy a stellar reputation both domestically and internationally.
Quality, price, craftsmanship, and service are paramount to our customers. In these areas, we demonstrate unmatched excellence. Learn more about our strengths on our website.
4. How shall I choose the right model?
Consider the following factors when selecting the appropriate models and quantities:
a. Fan selection: working environment, gas composition, pressure, and air capacity requirements.
b. Pump Selection: Considerations include the working environment, type of media, head, and flow requirements, ensuring optimal performance and efficiency.
c. Mixer Selection: Critical factors include the working environment, tank shape, tank depth, and water depth, all tailored for precise mixing needs.
5. Can you offer some customer cases for our reference?
Please refer to our comprehensive corporate information-Sales Records for a detailed overview.
6. Can I get a good price?
Our products are competitively priced to ensure cost-effectiveness. Please send your inquiry, and we will respond within 24 hours with a tailored offer.
7. How shall I pay?
We accept T/T and L/C payments, accommodating various payment preferences.
8. How long does the delivery take from you?
Delivery times vary by model, specification, and quantity. Estimated delivery dates will be provided with the quotation. For expedited delivery, we will endeavor to prioritize your order.
9. Will you keep me updated about how the production is going?
Absolutely. Once your order is placed, we will provide regular progress reports to keep you informed every step of the way.
10. How will the goods be packed?
Our products are securely packed in wooden cases, treated to meet ISPM15 standards for international shipping.
11. How long is the warranty?
The warranty is valid for 12 months from the date of the Bill of Lading (BL) or Air Waybill (AWB).
12. How can I get the right spare parts for your products?
Each product has a unique serial number, serving as its identity. To obtain spare parts, contact us with the serial number, and we will provide the appropriate components as per warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your needs. Service details and pricing are outlined in a specially signed foreign technical service contract.
14. Do you provide operator training services?
Operator training services are available upon request and will be conducted as per the terms of a specially signed training agreement.
15. If the product fails, how should we proceed?
In case of failure, please send a detailed description and photos. We will respond within 24 hours and provide a solution within 48 hours.
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