| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in selecting the most suitable solutions;
2. We provide customers with comprehensive technical information, detailed drawings, and essential documentation to ensure seamless integration of our products.
3. We warmly invite new and existing customers to visit our state-of-the-art factory and engage in productive discussions with us at any time.
Sales Service
1. We supply customers with precise drawings of equipment, piping, and foundation tailored to their site design requirements.
2. We address all queries related to specifications, performance, and parameters, recommending the most suitable and cost-effective solutions for our customers.
3. Upon contract signing, we promptly initiate production planning to ensure timely delivery.
After-sales Service
1. We offer expert technical advice throughout the installation process to facilitate smooth setup.
2. For sites in China, we provide complimentary commissioning services for the blower package, typically spanning two days. For locations outside China, commissioning services are available upon further discussion.
3. We maintain detailed user profiles and send regular maintenance and repair guides to assist with ongoing upkeep.
4. During the warranty period, if a quality-related issue arises under normal use, please send us a written description. We guarantee a response within 24-48 hours.
5. Post-warranty, we are still committed to resolving non-improper use issues. Repairs will be billed at cost, and we offer long-term spare parts at favorable prices.
1. What products do you have?
Our product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products serve a multitude of industries, including environmental protection, electricity, water treatment, chemicals, building materials, and more.
Air blowers can be used for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement and food industries; d. Supplying oxygen for aquaculture.
Water pumps can be used for:
a. Drainage of sewage with solids, waste water, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly 20 years of production and sales expertise. With advanced production and testing equipment, a rigorous quality control process, and a dedicated R&D team, our products are highly acclaimed both domestically and internationally.
Quality, price, craftsmanship, and customer service are our top priorities, and we excel in all these areas. For more information, please visit our website.
4. How shall I choose the right model?
Consider the following factors when selecting models and quantities:
a. Fan selection: working environment, gas composition, pressure, air capacity.
b. Pump selection: working environment, media, head, flow.
c. Mixer Selection: Key factors to consider include the working environment, tank shape, tank depth, and water depth, ensuring optimal performance and efficiency.
5. Can you provide some customer case studies for our reference?
Please refer to our corporate information section under Sales Records for detailed customer case studies.
6. Can I get a competitive price?
Our products are priced to offer exceptional cost-effectiveness. Please send your inquiry to us, and we will respond to your request within 24 hours.
7. What payment methods are accepted?
We accept both T/T (Telegraphic Transfer) and L/C (Letter of Credit) payments.
8. What is the typical delivery time for your products?
The delivery date varies based on the model, specification, and quantity required. We will specify the delivery date in our quotation. If you need an earlier delivery, we will do our best to accommodate your request.
9. Will I receive updates on the production progress?
Absolutely. Once your order is placed, we will provide timely updates on the production progress, ensuring you stay informed every step of the way.
10. How are the goods packaged?
Our products are typically packed in wooden cases, which have been fumigated to meet ISPM15 standards, ensuring safe and compliant shipping.
11. What is the duration of the warranty?
The warranty period begins from the date of the Bill of Lading (BL) or Air Waybill (AWB) and extends for 12 months.
12. How can I obtain the correct spare parts for your products?
Each of our products comes with a serial number, serving as the machine's unique identifier. To obtain spare parts, please contact us with the serial number, and we will provide you with the appropriate parts in line with the warranty terms.
13. Do you offer on-site installation and commissioning services?
Yes, we provide on-site installation and commissioning services tailored to your requirements. Details and pricing will be outlined in a specially signed foreign technical service contract.
14. Are operator training services available?
We offer operator training services based on your needs. Training will be conducted in accordance with a specially signed training agreement.
15. What should we do if the product fails?
In the event of a failure, please send us a detailed description and pictures of the issue. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.
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