| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. We offer comprehensive technical advisory services to guide customers in making informed selections.
2. Offer customers essential technical information and detailed drawings;
3. We warmly welcome both new and existing clients to visit our factory for in-depth discussions at any time.
Sales Service
1. Provide customers with equipment drawings, piping layouts, and foundation plans tailored to their site design requirements;
2. Address inquiries regarding specifications, performance, and parameters, recommending the most suitable and cost-effective solutions to our customers;
3. Upon contract signing, we immediately initiate production planning to ensure timely delivery.
After-sales Service
1. Offer technical consulting during the installation process;
2. When equipment is ready for commissioning, we provide complimentary commissioning services for blower packages within China, typically completed in two days. For sites outside China, this service is subject to additional discussions;
3. Create comprehensive user profiles and send regular maintenance and repair guidance;
4. During the warranty period, if a quality issue arises from normal use, submit a written problem description to us. We will respond within 24-48 hours.
5. Even after the warranty period, we are committed to resolving issues not caused by improper use. Repairs are billed at cost, and we offer spare parts at favorable prices for long-term support.
1. What products do you have?
Our primary products include roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products are extensively utilized in environmental protection, electricity, water, chemicals, building materials, and other industries.
Air blowers can be used for:
a. aeration and backwash in sewage treatment plants;
b. desulfurization and ash removal in power plants;
c. pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. providing oxygen for aquaculture.
Water pumps can be used for:
a. drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. garden irrigation;
c. fire fighting pressure boosting; d. long-distance water transport.
Submersible mixers can be used for:
a. treating municipal sewage and industrial wastewater;
b. mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly 20 years of expertise in production and sales. Equipped with advanced manufacturing and testing equipment, a rigorous quality control process, and a dedicated R&D department, our products enjoy high acclaim both domestically and internationally.
Customers prioritize quality, price, workmanship, and service. We excel in all these areas, showcasing our unmatched capabilities. Discover more about us on our website.
4. How shall I choose the right model?
Consider the following factors when selecting models and quantities:
a. Fan selection: working environment, gas composition, pressure, air capacity.
b. Pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include working environment, tank shape, tank depth, and water depth.
5. Can you provide some customer cases for our reference?
Please refer to our corporate information under Sales Records.
6. Can I receive a competitive price?
Our products are competitively priced for cost-effectiveness. Kindly send us your inquiry, and we will respond within 24 hours.
7. What are the payment methods available?
We accept both T/T and L/C payments.
8. What is the delivery time from your end?
The delivery date is contingent upon the model, specification, and quantity required. We will specify the delivery date separately in our quotation. If an earlier delivery is needed, we will endeavor to accommodate your request.
9. Will you keep me informed about the production progress?
Absolutely. After placing your order, we will provide timely updates on the production progress.
10. How will the products be packaged?
Our products are typically packed in wooden cases that have been fumigated to comply with ISPM15 standards.
11. What is the duration of the warranty?
The warranty is effective from the date of BL (AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product is assigned a unique serial number, which serves as the machine's identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your needs. The specifics and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you provide training services for operators?
We offer operator training as per your requirements. Training details will be specified in a specially signed training agreement.
15. What should we do in the event of a product failure?
In case of a failure, please send a detailed description and pictures of the issue to us. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.
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