| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide technical advisory services to assist customer in selection;
2. Equip customers with vital technical data, comprehensive drawings, and other essential materials;
3. We warmly invite both new and returning customers to tour our facility and engage in fruitful discussions with us anytime.
Sales Service
1. Provide customers with detailed equipment, piping, and foundational drawings tailored to their site design requirements;
2. Address inquiries regarding specifications, performance, and parameters, offering the most suitable solutions and cost-effective products to meet customer needs.
3. Upon contract signing, we promptly initiate production planning to ensure timely delivery.
After-sales Service
1. Offer expert technical consultancy during the installation process;
2. Provide complimentary commissioning services for blower packages within China upon request. Commissioning outside of China is available upon further discussion and typically completes in two days.
3. Develop comprehensive user profiles and dispatch regular maintenance and repair guides.
4. During the warranty period, if any quality issue arises under normal use, please send us a written problem description. We will respond within 24-48 hours.
5. Post-warranty, we continue to address non-user-induced issues gladly. Repairs will be billed at cost, and we offer long-term spare parts at favorable prices.
1. What products do you offer?
Our product line includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other water treatment equipment.
2. What are the primary applications of your products?
Our products find extensive use in environmental protection, electricity, water, chemicals, building materials, and various other industries.
Air blowers applications:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply for aquaculture.
Water pumps applications:
a. Drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers applications:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What sets you apart from other suppliers?
Founded in 1994, our company boasts nearly two decades of production and sales expertise. Equipped with advanced manufacturing and testing facilities, stringent quality control processes, and a dedicated R&D department, our products are acclaimed both domestically and internationally.
Quality, price, workmanship, and service are our customers' foremost concerns. In all these areas, we demonstrate unparalleled excellence. Discover more about us on our website.
4. How can I select the right model?
Consider the following factors when choosing models and quantities:
a. Fan selection: working environment, gas composition, pressure, and air capacity.
b. Pump selection: working environment, media, head, and flow.
c. Mixer Selection: Ensure you consider the working environment, tank shape, tank depth, and water depth for optimal performance.
5. Can you offer some customer cases for our reference?
Please refer to our Corporate Information - Sales Records for detailed customer cases and success stories.
6. Can I get a good price?
Our products are competitively priced to ensure cost-efficiency. Please send your inquiry to us, and we will respond to your request within 24 hours.
7. How shall I pay?
We accept T / T and L / C payments for your convenience.
8. How long does the delivery take from you?
Delivery time depends on the model, specification, and quantity required. Our quotation will clearly state the estimated delivery date. If you need an earlier delivery, we will make every effort to accommodate your request.
9. Will you keep me updated about how is the production going?
Yes, absolutely. Once you place your order, we will provide timely updates on the production progress.
10. How will the goods be packed?
Our products are typically packed in wooden cases. The wooden materials are fumigated to comply with ISPM15 standards.
11. How long is the warranty?
The warranty period starts from the date of BL (AWB) and lasts for 12 months.
12. How can I get the right spare parts for your products?
Each product has a unique serial number, serving as its identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate parts in accordance with the warranty terms.
13. Do you provide on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services based on your requirements. The specifics and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you provide operator training services?
We offer operator training as per your requirements. The training will be conducted according to a specially signed training agreement.
15. If the product fails, how should we do?
In case of a product failure, please send a detailed description and pictures of the issue to us. We will respond within 24 hours and provide solution proposals within 48 hours.
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