| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in selecting the most suitable products for their specific needs;
2. We are committed to furnishing our customers with comprehensive technical information and detailed drawings to meet every need.
3. We wholeheartedly welcome all our customers, both new and returning, to tour our factory and engage in fruitful discussions at their convenience.
Sales Service
1. We provide tailored drawings for equipment, piping, and foundation designs, ensuring seamless integration at your site.
2. We address all queries regarding specifications, performance, and parameters, recommending the most suitable and cost-effective solutions to our esteemed customers.
3. Upon contract signing, our team immediately initiates production planning to guarantee timely delivery.
After-sales Service
1. We offer expert technical advice throughout the installation process.
2. For sites in China, we provide complimentary commissioning services for blower packages, typically taking two days. For international sites, commissioning services are available upon further discussion.
3. We develop detailed user profiles and send regular maintenance and repair guides.
4. During the warranty period, if a quality-related issue arises under normal use, please send us a written description. We will respond within 24-48 hours.
5. Even beyond the warranty period, we are happy to address issues not due to improper use. Repairs will be billed at cost, and we offer spare parts at favorable prices for long-term support.
1. What products do you have?
Our product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other water treatment equipment.
2. What is the purpose of your products?
Our products serve diverse industries including environmental protection, electricity, water, chemicals, and building materials.
Air blowers can be used for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement and food industries; d. Oxygen supply in aquaculture.
Water pumps can be used for:
a. Sewage drainage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water carriage.
Submersible mixers can be used for:
a. Municipal sewage and industrial wastewater treatment;
b. Sludge water mixing and densification.
3. What is your advantage over other suppliers?
Established in 1994, we boast nearly 20 years of experience in production and sales. Our advanced production and testing equipment, stringent quality control, and dedicated R&D team ensure our products are highly acclaimed both domestically and internationally.
Quality, price, craftsmanship, and service are our top priorities. We excel in all these areas, demonstrating our unmatched strength. Discover more about us on our website.
4. How shall I choose the right model?
Here are the key factors to consider when selecting models and quantities:
a. Fan selection: working environment, gas composition, pressure, and air capacity.
b. Pump selection: working environment, media, head, and flow.
c. Mixer Selection: Carefully consider factors such as working environment, tank shape, tank depth, and water depth for optimal performance.
5. Can you provide some customer case studies for our reference?
Please refer to our corporate information under Sales Records for detailed customer references.
6. Can I get a competitive price?
Our products are designed to offer exceptional value for money. Send us your inquiry, and we promise to reply within 24 hours with a detailed quote.
7. What payment methods do you accept?
We accept T / T and L / C payments for your convenience.
8. How long does delivery take?
Delivery times vary based on model, specification, and quantity. We will provide a specific delivery date in our quotation. If you need expedited shipping, we will do our best to accommodate your request.
9. Will you keep me updated on the production status?
Absolutely. Once your order is placed, we will regularly update you on the production progress.
10. How will the goods be packaged?
Our products are securely packed in wooden cases, which are fumigated to comply with ISPM15 standards.
11. What is the warranty period?
The warranty period starts from the date of the BL (AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product has a unique serial number that serves as its identity. Please contact us with this serial number to receive the correct spare parts in accordance with the warranty terms.
13. Do you offer on-site installation and commissioning services?
We provide on-site installation and commissioning services tailored to your requirements. Specific details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you offer operator training services?
We can provide comprehensive operator training based on your needs. This service will be conducted according to a specially signed training agreement.
15. What should we do if the product fails?
In the event of a failure, please send us a detailed description and images. We will respond within 24 hours and provide a solution within 48 hours.
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