| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
Services ProvidedPre-sales Service
1. We offer comprehensive technical advisory services to assist customers in making the best selections for their needs;
2. We ensure our customers have access to crucial technical information, comprehensive drawings, and more;
3. We warmly welcome both new and existing customers to visit our factory anytime for fruitful discussions and collaborations.
Sales Service
1. We provide detailed drawings of necessary equipment, piping, and foundational elements tailored to your site design requirements;
2. We promptly address queries regarding specifications, performance, and parameters, and recommend the most suitable and cost-effective products for your needs;
3. Upon signing a contract, we immediately initiate production planning to ensure timely delivery.
After-sales Service
1. We offer technical consultation throughout the installation process;
2. When your equipment is ready for commissioning, we offer free commissioning services within China, typically lasting two days. For international locations, this service can be discussed further;
3. We create detailed user profiles and regularly send maintenance and repair guides to help you maintain your equipment;
4. During the warranty period, should a quality-related issue arise under normal use, please send a written description. We will respond within 24-48 hours.
5. Even post-warranty, we are eager to assist with issues not caused by improper use. All repairs will be billed at cost, and we offer spare parts at favorable rates for long-term support.
1. What products do you have?
Our diverse product line includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other advanced water treatment equipment.
2. What is the purpose of your products?
Our products serve a multitude of industries including environmental protection, electricity, water, chemicals, and building materials.
Air blowers can be used for:
a. Aeration and backwashing in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Providing oxygen supply for aquaculture.
Water pumps can be used for:
a. Drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Fire fighting pressure boosting; d. Long-distance water transportation.
Submersible mixers can be used for:
a. Treatment of municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Established in 1994, our company boasts nearly 20 years of expertise in production and sales. With advanced production and testing equipment, a stringent quality control process, and a dedicated R&D department, our products are highly acclaimed both domestically and internationally.
Quality, price, craftsmanship, and service are paramount to our customers. In these areas, we consistently demonstrate our unmatched excellence. For further details, please visit our website.
4. How shall I choose the right model?
Consider the following factors when selecting the right models and quantities:
a. Fan selection: Consider your working environment, gas composition, pressure, and air capacity;
b. Pump selection: Take into account the working environment, media, head, and flow.
c. Mixer Selection: Considerations include working environment, tank shape, tank depth, and water depth.
5. Can you offer some customer cases for our reference?
Please refer to the Corporate Information - Sales Records for detailed insights.
6. Can I get a good price?
Our products are competitively priced for cost-effectiveness. Please send your inquiry to us, and we will respond to your request within 24 hours.
7. How shall I pay?
We accept T/T and L/C payments.
8. How long does the delivery take from you?
Delivery time depends on the model, specification, and quantity required. When providing a quotation, we will clearly state the delivery date. For expedited delivery, we will make every effort to adjust the schedule.
9. Will you keep me updated about how the production is progressing?
Yes, absolutely. After placing an order, we will send you timely progress reports.
10. How will the goods be packed?
Our products are typically packed in wooden cases. These materials have been fumigated to comply with ISPM15 standards.
11. How long is the warranty?
The warranty begins from the date of the Bill of Lading (AWB) and lasts for 12 months.
12. How can I get the right spare parts for your products?
Each product has a unique serial number, serving as its identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate equipment parts under warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services per your requirements. Details and pricing will be outlined in a specially signed Foreign Technical Service Contract.
14. Do you provide operator training services?
Yes, we offer operator training based on your needs. The training will follow the specifics of a specially signed training agreement.
15. If the product fails, what should we do?
In case of a failure, please send a detailed description and pictures of the issue. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.
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