| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in product selection.
2. Provide customers with the essential technical information, comprehensive drawings, and more;
3. We warmly welcome both new and old customers to visit our factory and engage in discussions with us at any time.
Sales Service
1. We supply customers with detailed drawings of the equipment, piping, and foundation required for their site design;
2. Answer questions regarding specifications, performance, and parameters, recommending the most suitable and cost-effective solutions and products to our customers;
3. Immediately after contract signing, we initiate production planning to ensure timely delivery.
After-sales Service
1. Provide expert technical advice during the installation process;
2. When the equipment is ready for commissioning, we offer free commissioning service for blower packages upon request. This service is available within China and typically takes two days. For locations outside China, the service is subject to further discussion;
3. Develop detailed user profiles and send regular maintenance and repair guides;
4. During the warranty period, if a quality-related issue occurs under normal use, please send a written description of the problem to us. We will respond within 24-48 hours.
5. After the warranty period expires, we are still pleased to help resolve issues not caused by improper use. All repairs will be invoiced at cost, and we continue to supply spare parts at favorable prices for long-term support.
1. What products do you offer?
Our main products include roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other water treatment equipment.
2. What are the purposes of your products?
Our products are widely employed in various industries such as environmental protection, electricity, water, chemicals, and building materials.
Air blowers are utilized for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply in aquaculture.
Water pumps are used for:
a. Draining sewage containing solids, wastewater, rainwater, and providing urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers are utilized for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densifying sludge water.
3. What advantages do you have over other suppliers?
Established in 1994, our company boasts nearly 20 years of production and sales experience. We are equipped with advanced production and testing equipment, a stringent quality control process, and a dedicated R&D department. Our products have gained acclaim both domestically and internationally.
Quality, price, craftsmanship, and service are our customers' primary concerns. In these areas, we demonstrate unparalleled strength. For more information, please visit our website.
4. How do I choose the right model?
Here are the factors to consider when selecting models and quantities:
a. For fan selection: working environment, gas composition, pressure, air capacity.
b. For pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include the working environment, tank shape, tank depth, and water depth.
5. Can you offer some customer cases for our reference?
Please refer to the Corporate Information - Sales Records for detailed customer case studies.
6. Can I get a good price?
Our products are competitively priced to ensure cost-effectiveness. Please send your inquiry to us, and we will respond within 24 hours.
7. How shall I pay?
We accept both T/T and L/C payment methods.
8. How long does the delivery take from you?
Delivery dates vary based on the model, specification, and quantity required. We will state the delivery date clearly when providing a quotation. For requests for earlier delivery, we will do our best to accommodate.
9. Will you keep me updated about how the production is going?
Yes, of course. After placing your order, we will provide timely progress reports.
10. How will the goods be packed?
Our products are typically packed in wooden cases. These wooden materials are fumigated to comply with ISPM15 standards.
11. How long is the warranty?
The warranty period begins from the date of BL (AWB) and lasts for 12 months.
12. How can I get the right spare parts for your products?
Each of our products comes with a unique serial number, identifying the machine. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate parts as per the warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services based on your requirements. The specifics and pricing will be detailed in a specially signed foreign technical service contract.
14. Do you provide operator training services?
We provide operator training services tailored to your needs, as specified in a specially signed training agreement.
15. If the product fails, what should we do?
In the event of a failure, please send a detailed description along with pictures. We will respond within 24 hours and provide solution proposals within 48 hours.
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