| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in making informed selections;
2. Provide customers with the essential technical information, detailed drawings, and comprehensive documentation to ensure seamless integration with their systems.
3. We warmly welcome new and returning customers to visit our state-of-the-art factory for in-depth discussions and firsthand experience.
Sales Service
1. Deliver precise equipment, piping, and foundation drawings tailored to the specific needs of the customers' site design to facilitate smooth project execution.
2. Address all inquiries regarding specifications, performance, and parameters, recommending the most suitable, cost-effective solutions and products tailored to each customer's unique requirements.
3. Immediately upon contract signing, we initiate a meticulous production plan to ensure timely and efficient delivery of the products.
After-sales Service
1. Offer expert technical advice throughout the installation process to guarantee correct setup and operation.
2. Upon request, provide complimentary commissioning services for blower packages within China, typically completed within two days. For international sites, commissioning services are available with further discussion.
3. Create detailed user profiles and send out regular maintenance and repair guidance, ensuring optimal performance and longevity of the equipment.
4. During the warranty period, if a quality-related issue arises during normal use, submit a written problem description to us. We assure a response within 24-48 hours.
5. Post-warranty, we remain committed to solving non-user-induced issues at cost price, providing spare parts at favorable rates for long-term support.
1. What products do you have?
Our diverse portfolio includes Roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and a variety of water treatment equipment.
2. What is the purpose of your products?
Our products are versatile, finding applications across environmental protection, electricity, water treatment, chemical processing, building materials, and other critical industries.
Air blowers can be used for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply in aquaculture.
Water pumps can be used for:
a. Efficient drainage of sewage containing solids, waste, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly 20 years of rich experience in production and sales. Equipped with advanced production and testing facilities, a rigorous quality control process, and a dedicated R&D department, our products are esteemed globally.
We prioritize quality, price, craftsmanship, and superior service, showcasing unparalleled strength in these areas. Discover more about our offerings on our website.
4. How shall I choose the right model?
Consider the following critical factors when selecting models and quantities:
a. Fan Selection: Assess the working environment, gas composition, pressure requirements, and air capacity.
b. Pump Selection: Evaluate the working environment, media type, head requirements, and flow rate.
c. Mixer Selection: Assessing the working environment, tank shape, tank depth, and water depth is crucial for optimal performance.
5. Can you offer some customer case studies for our reference?
Please refer to our Corporate Information under Sales Records for detailed customer case studies.
6. Can I get a good price?
Our products are competitively priced to ensure excellent value. Please send us your inquiry, and we will respond within 24 hours.
7. How do I make a payment?
We accept both T/T and L/C payment methods, ensuring flexibility and convenience for you.
8. How long does delivery take?
The delivery date depends on the model, specification, and quantity required. We will specify the delivery date in our quotation. For earlier delivery requests, we will make necessary adjustments.
9. Will you provide updates on the production status?
Absolutely. After you place an order, we will provide regular progress reports.
10. How will the goods be packaged?
Our products are typically packed in wooden cases, which are fumigated to comply with ISPM15 standards.
11. How long is the warranty period?
The warranty is valid for 12 months from the date of the Bill of Lading (BL) or Air Waybill (AWB).
12. How can I obtain the correct spare parts for your products?
Each product has a unique serial number serving as its identity. To obtain spare parts, contact us with the serial number, and we'll supply the appropriate parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your needs. Details and pricing are outlined in the specially signed foreign technical service contract.
14. Do you provide operator training services?
Yes, we offer operator training based on your requirements, detailed in the specially signed training agreement.
15. What should we do if the product fails?
In case of a failure, please send a detailed description and photos to us. We will respond within 24 hours and provide a solution within 48 hours.
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