| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
Suppliers with verified business licenses
Audited Supplier Audited by an independent third-party inspection agency
COMPANY SERVICE
Comprehensive ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in making informed selections;
2. We ensure our customers are equipped with all necessary technical documentation, including detailed drawings and precise specifications, facilitating their projects with the highest level of support.
3. We warmly invite both new and returning customers to visit our advanced factory facilities and engage in fruitful discussions with our expert team at any convenient time.
Sales Service
1. We provide comprehensive equipment, piping, and foundational drawings tailored to our customers' site designs, ensuring seamless integration and optimal performance.
2. Our knowledgeable team promptly addresses inquiries regarding specifications, performance, and parameters, and recommends the most suitable, cost-effective solutions to meet our customers' unique needs.
3. Upon contract signing, we initiate meticulous production planning to guarantee timely and efficient delivery of our products.
After-sales Service
1. Our experts offer precise technical advice throughout the installation process, ensuring smooth and trouble-free setup.
2. For equipment commissioning within China, we provide complimentary services as requested, typically completed within two days. For sites outside China, this service can be discussed further.
3. We maintain detailed user profiles and regularly send maintenance and repair guides to ensure the longevity and reliability of our products.
4. During the warranty period, should a quality issue arise under normal use, please submit a written description. We commit to responding within 24-48 hours.
5. Post-warranty, we continue to support issues not caused by improper use, billing repairs at cost. Additionally, we offer spare parts at competitive prices for long-term support.
1. What products do you have?
Our extensive product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products serve a wide array of industries, including environmental protection, electricity, water, chemicals, and building materials.
Air blowers can be used for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply in aquaculture.
Water pumps can be used for:
a. Drainage of sewage containing solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Established in 1994, we boast nearly two decades of expertise in production and sales. Our advanced equipment, stringent quality control, and dedicated R&D department ensure our products are highly esteemed both domestically and internationally.
Quality, price, craftsmanship, and service are our customers' top priorities. In these areas, we consistently demonstrate unmatched excellence. Learn more about us on our website.
4. How shall I choose the right model?
Consider the following factors when determining the suitable models and quantities:
a. Fan selection: Assess working environment, gas composition, pressure, and air capacity.
b. Pump selection: Evaluate working environment, media, head, and flow.
c. Mixer Selection: For optimal performance, consider the working environment, tank shape, tank depth, and water depth.
5. Can you provide customer case studies for our reference?
For comprehensive reference, please consult our corporate information under Sales Records.
6. Can I receive a competitive price?
Our products are judiciously priced for cost-effectiveness. Kindly send us your inquiry, and we will respond within 24 hours.
7. What are the payment methods available?
We accept both T/T and L/C payments, tailored to suit your convenience.
8. What is the estimated delivery time?
Delivery times vary based on the model, specifications, and quantity required. Each quotation will include a specific delivery date. For urgent needs, we will make every effort to accommodate earlier delivery requests.
9. Will I receive updates on the production progress?
Absolutely. Post-order, we will provide timely progress reports to keep you informed.
10. How are the goods packaged for shipment?
Our products are typically packed in wooden cases that comply with ISPM15 standards, having been fumigated for safety.
11. What is the duration of the warranty?
The warranty period begins from the date of BL (AWB) and spans a full 12 months.
12. How can I obtain the correct spare parts for your products?
Each product is assigned a unique serial number, serving as its identity. To procure spare parts, please contact us with the serial number, and we will provide the corresponding equipment parts per the warranty terms.
13. Are on-site installation and commissioning services available?
We offer on-site installation and commissioning services tailored to your needs. Specific details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you offer operator training services?
Yes, we provide operator training based on your requirements. The training will follow a specially signed training agreement.
15. What steps should we take if the product fails?
In the event of a failure, please send a detailed description and images of the issue. We will respond within 24 hours of receiving your notice and propose solutions within 48 hours.
){kind=link}