| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide comprehensive technical advisory services to assist customers in making informed selections;
2. We ensure our customers receive all the essential technical information, detailed drawings, and comprehensive data required for their project needs;
3. We warmly invite both new and existing customers to visit our factory. Engage in enriching discussions with us at your convenience.
Sales Service
1. We provide detailed equipment, piping, and foundation drawings tailored to the specific design requirements of our customers' sites;
2. We promptly address queries regarding specifications, performance, and parameters. Our experts recommend tailored, cost-effective solutions and products to our customers;
3. Upon contract signing, we begin meticulous production planning to ensure timely delivery of your order.
After-sales Service
1. We offer expert technical advice throughout the installation process;
2. For sites in China, we provide a complimentary two-day onsite commissioning service for our blower packages upon request. For international sites, service availability is subject to further discussion;
3. We build detailed user profiles and provide regular maintenance and repair guidance through mailed letters;
4. During the warranty period, if a quality-related issue arises under normal use, send us a written problem description. We guarantee a response within 24-48 hours.
5. Post-warranty, we remain committed to solving issues not caused by improper use. Repairs are billed at cost, and we continue to offer spare parts at favorable prices.
1. What products do you have?
Our diverse product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various other water treatment equipment.
2. What is the purpose of your products?
Our products are integral to industries such as environmental protection, electricity, water, chemicals, and building materials.
Air blowers serve in the following applications:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement and food industries; d. Oxygen supply for aquaculture.
Water pumps are used for:
a. Drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers are applied in:
a. Treating municipal sewage and industrial wastewater;
b. Sludge water mixing and densification.
3. What is your advantage over other suppliers?
Established in 1994, our company boasts nearly 20 years of production and sales expertise. We utilize state-of-the-art production and testing equipment, adhere to strict quality control processes, and have a dedicated R&D department. Our products enjoy high acclaim both domestically and internationally.
Quality, pricing, workmanship, and service are the primary concerns for our customers. We excel in all these areas, showcasing our unparalleled strength. Discover more about us on our website.
4. How shall I choose the right model?
Consider the following factors when determining the appropriate models and quantities:
a. Fan selection: working environment, gas composition, pressure, and air capacity.
b. Pump selection: working environment, media type, head, and flow.
c. Mixer Selection: Factors to consider include the working environment, tank shape, tank depth, and water depth for optimal performance.
5. Can you provide some customer case studies for our reference?
Please refer to our corporate information under the Sales Records section for detailed customer case studies.
6. Can I get a competitive price?
Our products are priced to be highly cost-effective. Please send us your inquiry, and we will respond to your request within 24 hours.
7. What payment methods do you accept?
We accept payments via T / T (Telegraphic Transfer) and L / C (Letter of Credit).
8. How long does delivery take?
The delivery time depends on the model, specification, and quantity required. We will clearly state the delivery date in our quotation. If earlier delivery is needed, we will do our best to accommodate your request.
9. Will you keep me updated on the production progress?
Absolutely. After you place an order, we will provide timely updates on the production progress.
10. How will the goods be packaged?
Our products are typically packaged in wooden cases. These wooden materials have been fumigated to meet ISPM15 requirements.
11. What is the warranty period?
The warranty period begins from the date of the Bill of Lading (AWB) and lasts for 12 months.
12. How can I obtain the right spare parts for your products?
Each of our products is assigned a unique serial number, which acts as the machine's identity. For spare parts, please contact us with the serial number, and we will provide the appropriate parts in accordance with the warranty terms.
13. Do you offer on-site installation and commissioning services?
Yes, we can provide on-site installation and commissioning services as per your requirements. The details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you offer operator training services?
We offer operator training services based on your needs. Training will be conducted in accordance with a specially signed training agreement.
15. What should we do if the product fails?
In the event of a failure, please send us a detailed description, along with pictures. We will respond within 24 hours and provide solution proposals within 48 hours.
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