| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide technical advisory services to assist customer in selection;
2. We provide customers with essential technical information, detailed drawings, and comprehensive documentation needed for their projects;
3. New and returning customers are always welcome to visit our state-of-the-art factory and engage in in-depth discussions with our expert team at any time.
Sales Service
1. We supply customers with precise drawings of equipment, piping, and foundations tailored to their site design requirements;
2. Our team answers all questions regarding specifications, performance, and parameters and recommends the most appropriate, cost-effective solutions to meet customers' needs;
3. Upon contract signing, we immediately initiate production planning to ensure timely delivery of your order.
After-sales Service
1. We offer expert technical advice during the installation process to ensure smooth setup;
2. For sites in China, we provide free commissioning services for blower packages, typically spanning two days. For sites outside China, we offer this service upon further discussion;
3. We build comprehensive user profiles and regularly send maintenance and repair guides to ensure optimal performance;
4. Within the warranty period, if a quality-related issue arises under normal usage, please send us a written description. We guarantee a response within 24-48 hours.
5. After the warranty expires, we remain committed to solving non-user-related problems. Repairs will be billed at cost, and we offer spare parts at competitive prices for long-term support.
1. What products do you have?
Our extensive product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products are extensively utilized in industries such as environmental protection, power generation, water treatment, chemicals, construction materials, and more.
Air blowers are ideal for:
a. Aeration and backwashing in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement and food industries; d. Oxygen supply in aquaculture.
Water pumps are perfect for:
a. Draining sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers are suited for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly two decades of production and sales expertise. We feature advanced production and testing facilities, a stringent quality control process, and a dedicated R&D department. Our products enjoy high acclaim both domestically and internationally.
Quality, price, craftsmanship, and service are our customers' foremost concerns. In all these areas, we demonstrate unparalleled strength. Discover more about us on our website.
4. How shall I choose the right model?
Consider these factors when selecting models and quantities:
a. For fans: Consider working environment, gas composition, pressure, and air capacity.
b. For pumps: Assess working environment, media type, head, and flow rate.
c. Mixer Selection: Ensure optimal performance by considering factors such as the working environment, tank shape, tank depth, and water depth.
5. Can you offer some customer cases for our reference?
Please refer to our Corporate Information - Sales Records for detailed customer cases.
6. Can I get a good price?
Our products are competitively priced for cost-efficiency. Send us your inquiry, and we will respond to your request within 24 hours.
7. How shall I pay?
We accept T/T and L/C payments, making transactions smooth and convenient for you.
8. How long does the delivery take from you?
The delivery date depends on the model, specification, and quantity required. We will specify the delivery date in our quotation. If you need an earlier delivery, we will do our best to accommodate your request.
9. Will you keep me updated about how the production is going?
Absolutely. Post-order, we will keep you informed with timely progress reports.
10. How will the goods be packed?
Our products are securely packed in wooden cases, which are fumigated to comply with ISPM15 requirements.
11. How long is the warranty?
The warranty is valid for 12 months from the date of the Bill of Lading (BL) or Air Waybill (AWB).
12. How can I get the right spare parts for your products?
Each product has a unique serial number, serving as its identity. Contact us with the serial number to obtain the appropriate spare parts according to the warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your needs. Details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you provide operator training services?
Yes, we offer operator training services based on your requirements. The specifics will be covered in a specially signed training agreement.
15. If the product fails, what should we do?
In the event of a product failure, send a detailed description and images of the issue to us. We will respond within 24 hours and provide solution proposals within 48 hours.
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