| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in their selection;
2. Provision of essential technical information, precise drawings, and more, tailored to our customers' needs;
3. We warmly welcome both new and returning customers to visit our factory and engage in discussions at their convenience.
Sales Service
1. Supply equipment drawings, piping schematics, and foundation designs as required by the customer's site specifications;
2. Address inquiries regarding specifications, performance, and parameters; Recommend the optimal solutions and the most cost-effective products for our customers;
3. Upon contract signing, we promptly initiate production planning to ensure timely delivery.
After-sales Service
1. Offer technical advice throughout the installation process;
2. For commissioning-ready equipment, we provide complimentary commissioning services within China, typically completed in two days. For international locations, arrangements are subject to further discussion;
3. Create detailed user profiles and send regular maintenance and repair guides;
4. During the warranty period, report any quality-related issues encountered under normal use with a written description. We commit to responding within 24-48 hours;
5. Post-warranty, we continue to offer problem resolution for issues not caused by improper use. All repairs are billed at cost, and we offer spare parts at competitive prices for long-term needs;
1. What products do you have?
Our product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and a variety of water treatment equipment.
2. What is the purpose of your products?
Our products serve multiple industries, including environmental protection, power generation, water treatment, chemicals, construction, and more.
Air blowers are versatile for:
a. Aeration and backwashing in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement and food industries; d. Oxygen supply in aquaculture.
Water pumps are ideal for:
a. Draining sewage with solids, wastewater, rainwater, and urban water supply;
b. Irrigating gardens;
c. Boosting fire fighting pressure; d. Long-distance water transportation.
Submersible mixers are used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Established in 1994, our company boasts nearly 20 years of production and sales expertise. We are equipped with advanced production and testing machinery, a strict quality control process, and a dedicated R&D department. Our products are highly acclaimed both domestically and internationally.
Quality, price, craftsmanship, and customer service are pivotal. In these areas, we demonstrate unmatched strengths. Discover more about us on our website.
4. How shall I choose the right model?
Consider these factors when selecting models and quantities:
a. Fan selection: Assess working environment, gas composition, pressure, and air capacity.
b. Pump Selection: Consider the working environment, media type, head, and flow to ensure optimal performance.
c. Mixer Selection: Take into account the working environment, tank shape, tank depth, and water depth for best results.
5. Can you offer some customer cases for our reference?
Please refer to our corporate information under Sales Records for detailed customer case studies.
6. Can I get a good price?
Our products offer excellent value for money. Kindly send us your inquiry, and we will respond within 24 hours with a competitive quote.
7. How shall I pay?
We accept both T/T (Telegraphic Transfer) and L/C (Letter of Credit) payments.
8. How long does the delivery take from you?
Delivery time varies based on the model, specifications, and quantity required. We will specify the delivery date in our quotation. Should you need an expedited delivery, we will do our best to accommodate your request.
9. Will you keep me updated about how the production is going?
Absolutely. We will provide regular progress reports throughout the production process after you place your order.
10. How will the goods be packed?
Our products are securely packed in wooden cases that meet ISPM15 standards, ensuring your goods arrive safely.
11. How long is the warranty?
The warranty period is 12 months, starting from the date of the Bill of Lading (BL) or Air Waybill (AWB).
12. How can I get the right spare parts for your products?
Each product has a unique serial number, which acts as its identity. To obtain spare parts, please provide us with this serial number, and we will supply the appropriate parts as per the warranty terms.
13. Do you provide on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services based on your requirements. These services and their pricing are detailed in a specialized foreign technical service contract.
14. Do you provide operator training services?
We offer operator training tailored to your needs. The training will be conducted as per a specifically signed training agreement.
15. If the product fails, what should we do?
In the event of a failure, please send a detailed description and images of the issue to us. We will respond within 24 hours and provide a solution within 48 hours.
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