| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide technical advisory services to assist customer in selection;
2. We ensure our customers are well-informed by providing all necessary technical information, including detailed drawings and specifications.
3. We warmly welcome both new and existing customers to tour our state-of-the-art factory and engage in meaningful discussions with us anytime.
Sales Service
1. Customers receive comprehensive drawings for equipment, piping, and foundation that align with their site design requirements.
2. Our experts answer all queries on specifications, performance, and parameters, recommending the most suitable and cost-effective solutions for our customers.
3. Upon contract signing, we immediately initiate production planning to ensure timely delivery.
After-sales Service
1. We offer expert technical advice throughout the installation process to facilitate a smooth setup.
2. When ready for commissioning, we provide complimentary commissioning services for blower packages within China. This service typically spans two days and will require further discussion for sites outside China.
3. We maintain detailed user profiles and regularly send out maintenance and repair guides to ensure optimal product performance.
4. During the warranty period, if any quality-related issue arises under normal use, please submit a written description. We guarantee a prompt response within 24 to 48 hours.
5. Post-warranty, we're still committed to resolving any issues not caused by misuse. Repairs will be charged at cost, and we continue to offer spare parts at competitive prices.
1. What products do you have?
Our diverse product line includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products serve a wide range of industries, including environmental protection, electricity, water treatment, chemicals, and building materials.
Air blowers applications:
a. Aeration and backwash in sewage treatment plants,
b. Desulfurization and ash removal in power plants,
c. Pneumatic conveying and pipeline cleaning in cement and food industries, d. Oxygen supply for aquaculture.
Water pumps applications:
a. Drainage of sewage containing solids, waste water, rainwater, and urban water supply,
b. Garden irrigation,
c. Firefighting pressure boosting, d. Long-distance water carriage.
Submersible mixers applications:
a. Treatment of municipal sewage and industrial wastewater,
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly two decades of experience in production and sales. We are equipped with advanced production and testing facilities, a rigorous quality control process, and a dedicated R&D department. Our products are highly acclaimed both domestically and internationally.
Quality, price, workmanship, and service are paramount to our customers. In these areas, we demonstrate unmatched excellence. Learn more about us on our website.
4. How shall I choose the right model?
Consider the following factors when selecting models and quantities:
a. For fans: working environment, gas composition, pressure, and air capacity.
b. For pumps: working environment, media type, head, and flow rate.
c. Mixer Selection: Ensure you account for the working environment, tank shape, tank depth, and water depth for optimal performance.
5. Can you offer some customer cases for our reference?
Please refer to the corporate information under Sales Records for detailed customer cases.
6. Can I get a good price?
Our products are priced to offer exceptional value. Send us your inquiry, and we will respond within 24 hours with a competitive quote.
7. How shall I pay?
We accept T/T and L/C payments for your convenience.
8. How long does the delivery take from you?
Delivery times depend on the model, specifications, and quantity. We'll provide a specific delivery date with your quotation. For urgent needs, we will do our best to expedite the process.
9. Will you keep me updated on the production progress?
Absolutely. Upon ordering, we will keep you updated with timely progress reports.
10. How will the goods be packed?
Our products are securely packed in wooden cases, which are fumigated to comply with ISPM15 standards.
11. How long is the warranty?
The warranty begins from the date of BL (AWB) and is valid for 12 months.
12. How can I get the right spare parts for your products?
Each of our products has a unique serial number. Contact us with this number to receive the correct spare parts as per the warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your needs. Service details and pricing will be outlined in a specific foreign technical service contract.
14. Do you provide operator training services?
Yes, we provide operator training based on your requirements. The training is conducted according to a specially signed training agreement.
15. If the product fails, what should we do?
In the event of a failure, please send us a detailed description and pictures. We will respond within 24 hours with a solution proposal within 48 hours.
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