| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. We provide comprehensive technical advisory services to assist customers in making informed selections;
2. Provide customers with comprehensive technical information, detailed drawings, and essential documentation tailored to their needs;
3. We warmly welcome both new and returning customers to visit our factory. Engage with us in fruitful discussions at your convenience.
Sales Service
1. Furnish customers with detailed equipment drawings, piping layouts, and foundation designs essential for their site-specific requirements;
2. Address inquiries regarding specifications, performance metrics, and parameters. Recommend the most suitable, cost-effective solutions and products;
3. Upon contract signing, we immediately initiate production planning to ensure timely delivery.
After-sales Service
1. Offer technical advice throughout the installation process;
2. Provide free commissioning services for blower packages upon request within China, typically completed in two days. For locations outside China, commissioning services are available upon further discussion;
3. Create detailed user profiles and distribute regular maintenance and repair guidance;
4. During the warranty period, if a quality issue arises under normal use, please send us a written description. We will respond within 24-48 hours.
5. After the warranty period, we remain committed to resolving non-user-induced problems. Repairs are billed at cost, and we offer spare parts at favorable prices for long-term support.
1. What products do you have?
Our main products include roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other water treatment equipment.
2. What is the purpose of your products?
Our products are extensively utilized in environmental protection, power generation, water treatment, chemical processing, construction materials, and several other industries.
Air blowers can be used for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement and food industries; d. Oxygen supply for aquaculture.
Water pumps can be used for:
a. Drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transport.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Established in 1994, our company boasts nearly two decades of production and sales expertise. We possess advanced manufacturing and testing facilities, a stringent quality control process, and a dedicated R&D department. Our products are highly regarded both domestically and internationally.
Quality, price, craftsmanship, and service are our customers' top priorities. In all these areas, we demonstrate unmatched excellence. Discover more about us on our website.
4. How shall I choose the right model?
Consider these key factors when selecting models and quantities:
a. Fan selection: operating environment, gas composition, pressure, and air capacity.
b. Pump selection: working environment, media, head, and flow.
c. Mixer Selection: Consider the working environment, tank shape, tank depth, and water depth for optimal performance.
5. Can you offer some customer cases for our reference?
Please refer to our corporate information under Sales Records for detailed customer case studies.
6. Can I get a good price?
Our products are competitively priced to ensure cost-effectiveness. Please send us your inquiry, and we will respond to your request within 24 hours.
7. How shall I pay?
We accept T/T and L/C payments, which are both workable for us.
8. How long does the delivery take from you?
The delivery date is contingent upon the model, specification, and quantity required. We will specify the delivery date in our quotation. If you need an earlier delivery, we will make every effort to accommodate your request.
9. Will you keep me updated about how is the production going?
Absolutely. After you place an order, we will provide timely reports on the production progress.
10. How will the goods be packed?
Our products are generally packed in high-quality wooden cases. The wooden materials have been fumigated to comply with ISPM15 requirements.
11. How long is the warranty?
The warranty period begins from the date of BL (AWB) and lasts for 12 months.
12. How can I get the right spare parts for your products?
Each of our products has a unique serial number, which serves as its identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate parts in accordance with the warranty terms.
13. Do you provide on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services based on your requirements. The details and pricing will be stipulated in a specially signed foreign technical service contract.
14. Do you provide operator training services?
We provide operator training services tailored to your needs. The training will be conducted in line with a specially signed training agreement.
15. If the product fails, how should we do?
In the event of a product failure, please send us a detailed description and pictures of the issue. We will respond within 24 hours and provide solution proposals within 48 hours.
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