| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Offer technical advisory services to assist customers in optimal product selection;
2. Offer comprehensive technical information, detailed drawings, and all necessary documentation to our valued customers;
3. We warmly welcome both new and returning customers to visit our state-of-the-art factory and engage in insightful discussions with us at their convenience.
Sales Service
1. Provide customers with precise equipment schematics, piping layouts, and foundational designs tailored to their site requirements;
2. Address all queries regarding specifications, performance, and parameters, recommending the most suitable, cost-effective solutions and products to our clients;
3. Immediately after the contract is signed, we meticulously plan production to ensure timely delivery.
After-sales Service
1. Offer expert technical advice throughout the installation process;
2. Provide free commissioning services for blower packages within China upon request. This service typically spans two days. For international sites, commissioning services can be arranged upon further discussion;
3. Develop detailed user profiles and regularly send maintenance and repair guides;
4. Should a quality-related issue arise during the warranty period, simply provide a written description, and we will respond within 24-48 hours.
5. Even post-warranty, we are committed to resolving non-user-related issues. Repairs will be billed at cost, and we offer long-term spare parts at favorable prices.
1. What products do you have?
Our diverse product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products serve a wide array of industries, including environmental protection, electricity, water treatment, chemicals, building materials, and more.
Air blowers can be utilized for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement and food industries; d. Aquaculture oxygen supply.
Water pumps can be utilized for:
a. Drainage of sewage with solids, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Fire fighting pressure boosting; d. Long-distance water carriage.
Submersible mixers can be utilized for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly two decades of expertise in production and sales. We are equipped with advanced production and testing facilities, a stringent quality control process, and a dedicated R&D department. Our products are acclaimed both domestically and internationally.
Quality, price, craftsmanship, and service are our top priorities. In these areas, we demonstrate unmatched excellence. Discover more about us on our website.
4. How shall I choose the right model?
The following factors should be considered when selecting models and quantities:
a. Fan selection: working environment, gas composition, pressure, air capacity.
b. Pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include working environment, tank shape, tank depth, and water depth.
5. Can you provide some customer cases for our reference?
Please refer to our corporate information under 'Sales Records'.
6. Can I get a competitive price?
Our products are priced competitively to offer exceptional value. Please send us your inquiry, and we will respond within 24 hours.
7. What are the available payment methods?
We accept both T/T and L/C payments.
8. What is your delivery timeline?
Delivery times depend on the model, specifications, and quantity required. We will provide the delivery date in our quotation. If you need an expedited delivery, we will make every effort to accommodate your request.
9. Will you keep me updated on the production status?
Absolutely. After you place your order, we will send you timely reports on the progress.
10. How are the goods packaged?
Our products are typically packed in wooden cases. The wood is fumigated to comply with ISPM15 standards.
11. What is the warranty period?
The warranty lasts for 12 months starting from the date of the Bill of Lading (BL) or Air Waybill (AWB).
12. How can I obtain the correct spare parts for your products?
Each product comes with a unique serial number, which serves as the machine's identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
We offer on-site installation and commissioning services based on your requirements. The details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you provide operator training services?
Yes, we offer operator training as per your requirements. The training will be conducted according to a specially signed training agreement.
15. What should we do if the product fails?
If a failure occurs, please send us a detailed description and pictures of the issue. We will respond within 24 hours of receiving your notice and provide solution proposals within 48 hours.
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