| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in making informed selections;
2. We provide customers with all necessary technical information, including detailed drawings and specifications, ensuring they have everything required for informed decision-making.
3. We warmly invite both new and longstanding customers to visit our state-of-the-art factory and engage in fruitful discussions with our team at any convenient time.
Sales Service
1. Customers are provided with detailed equipment drawings, including piping and foundation plans, tailored to their site design needs.
2. We address all inquiries about specifications, performance, and parameters, recommending the most suitable, cost-effective products for our customers.
3. Upon contract signing, we immediately initiate production planning to ensure timely delivery of your order.
After-sales Service
1. We offer expert technical advice throughout the installation process to ensure seamless setup.
2. For equipment commissioning, we provide free on-site services in China. This typically takes two days. For international sites, commissioning support is subject to further arrangements.
3. We create comprehensive user profiles and send periodic maintenance and repair guides to our customers.
4. During the warranty period, if any quality issues occur under normal use, please send us a written description. We will respond within 24-48 hours to address the problem.
5. Post-warranty, we remain dedicated to resolving issues not caused by misuse. Repairs are billed at cost, and we offer long-term spare parts supply at competitive prices.
1. What products do you have?
Our extensive product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and other advanced water treatment equipment.
2. What is the purpose of your products?
Our versatile products serve a wide array of industries, including environmental protection, electricity, water treatment, chemicals, and construction materials.
Air blowers can be used for:
a. Aeration and backwash processes in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply for aquaculture.
Water pumps can be used for:
a. Drainage of sewage with solids, wastewater management, rainwater, and urban water supply;
b. Garden irrigation;
c. Fire fighting pressure boosting; d. Long-distance water transportation.
Submersible mixers can be used for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly 20 years of experience in production and sales, equipped with cutting-edge production and testing facilities, rigorous quality control processes, and a dedicated R&D department. Our products enjoy a stellar reputation both domestically and internationally.
Customer priorities include quality, price, workmanship, and service. In all these aspects, we demonstrate unmatched expertise. Discover more about our offerings on our website.
4. How shall I choose the right model?
Consider the following factors when selecting models and quantities:
a. Fan selection: working environment, gas composition, pressure, and air capacity.
b. Pump Selection: Ensure optimal performance by considering key factors such as working environment, media type, head, and flow rate.
c. Mixer Selection: Choose the ideal mixer by evaluating the working environment, tank shape, tank depth, and water depth.
5. Can you offer some customer cases for our reference?
Please refer to our corporate information under Sales Records for detailed customer case studies.
6. Can I get a good price?
Our products are strategically priced to offer exceptional value for your investment. Kindly send us your inquiry, and we will respond within 24 hours with a detailed quote.
7. How shall I pay?
We accept T/T and L/C payment methods to facilitate a smooth transaction.
8. How long does the delivery take from you?
Delivery time varies based on the model, specification, and quantity required. Our quotations will specify the exact delivery dates. If you need expedited delivery, we'll do our best to accommodate your request.
9. Will you keep me updated about how the production is going?
Absolutely. Once you place your order, we'll provide you with timely updates on the production progress.
10. How will the goods be packed?
Our products are meticulously packed in wooden cases, which are fumigated to meet ISPM15 standards, ensuring safe and compliant shipment.
11. How long is the warranty?
The warranty period commences from the date of Bill of Lading (BL) or Airway Bill (AWB) and lasts for 12 months.
12. How can I get the right spare parts for your products?
Each product comes with a unique serial number, serving as its identity. To obtain spare parts, simply contact us with your machine's serial number, and we will provide the correct parts as per the warranty terms.
13. Do you provide on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services tailored to your needs. The details and costs will be outlined in a specially signed foreign technical service contract.
14. Do you provide operator training services?
We offer comprehensive operator training services based on your requirements. Training sessions will be conducted as per the terms of a specially signed training agreement.
15. If the product fails, how should we proceed?
In case of a failure, please send us a description of the issue along with pictures. We will respond within 24 hours and provide solution proposals within 48 hours to address the problem efficiently.
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