| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide technical advisory services to assist customers in selecting the most suitable products.
2. Provide customers with the essential technical information, comprehensive drawings, and all necessary documentation to ensure seamless integration and operation;
3. We wholeheartedly welcome both new and longstanding customers to visit our state-of-the-art factory. Engage in meaningful discussions with us at your convenience.
Sales Service
1. Furnish customers with precise equipment drawings, detailed piping layouts, and foundational plans tailored to your site design requirements;
2. Offer expert answers to all inquiries regarding specifications, performance, and parameters. Recommend the most suitable and cost-effective solutions to meet your unique needs;
3. Upon signing the contract, we immediately initiate meticulous production planning to ensure timely delivery of your products.
After-sales Service
1. Provide expert technical advice throughout the installation process, ensuring optimal setup and functionality;
2. Once the equipment is ready for commissioning, upon request, we offer complimentary commissioning services for blower packages within China. This service typically spans two days. For locations outside of China, arrangements can be discussed on a case-by-case basis;
3. Maintain detailed user profiles and dispatch regular guidance letters to assist with maintenance and repair protocols;
4. During the warranty period, if any quality-related issues arise under normal usage, please provide a written description of the problem. We guarantee a response within 24-48 hours;
5. Even post-warranty, we remain committed to resolving issues not caused by improper usage. Repairs will be charged at cost, and we offer long-term spare parts at favorable prices.
1. What products do you have?
Our primary product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our versatile products find extensive applications in sectors such as environmental protection, electricity, water treatment, chemicals, building materials, and more.
Air blowers can be utilized for various purposes including:
a. Aeration and backwash processes in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply in aquaculture.
Water pumps are ideal for:
a. Draining sewage containing solids, wastewater, rainwater, and urban water supply needs;
b. Garden irrigation;
c. Boosting pressure for firefighting; d. Long-distance water transportation.
Submersible mixers are perfect for:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly two decades of production and sales expertise. With advanced production and testing equipment, a rigorous quality control process, and a dedicated R&D department, our products are highly acclaimed both domestically and internationally.
We prioritize quality, competitive pricing, superior workmanship, and exceptional service. In these areas, our unmatched strengths stand out. Learn more about us on our website.
4. How shall I choose the right model?
Consider the following factors when choosing models and quantities:
a. Fan selection: Assess the working environment, gas composition, pressure, and air capacity.
b. Pump selection: Evaluate the working environment, media type, head, and flow rate.
c. Mixer Selection: The optimal mixer selection is determined by the working environment, tank shape, tank depth, and water depth.
5. Can you offer some customer cases for our reference?
Please refer to the Corporate Information under Sales Records for detailed customer cases.
6. Can I get a good price?
Our products are competitively priced to ensure cost-effectiveness. Kindly send your inquiry to us, and we will respond to your request within 24 hours.
7. How shall I pay?
We accept T/T and L/C payments.
8. How long does the delivery take from you?
Delivery time varies based on the model, specifications, and quantity required. We will specify the delivery date upon sending the quotation. If you need expedited delivery, we will make every effort to accommodate your request.
9. Will you keep me updated about how the production is going?
Absolutely. After you place your order, we will provide timely reports on the production progress.
10. How will the goods be packed?
Our products are typically packed in wooden cases that have been fumigated to comply with ISPM15 standards.
11. How long is the warranty?
The warranty period begins from the date of Bill of Lading (AWB) and lasts for 12 months.
12. How can I get the right spare parts for your products?
Each of our products comes with a unique serial number, serving as its identity. To obtain spare parts, please contact us with the serial number, and we will supply the appropriate parts per the warranty terms.
13. Do you provide on-site installation and commissioning services?
We offer on-site installation and commissioning services tailored to your requirements. The specifics and pricing of these services will be detailed in a specially signed foreign technical service contract.
14. Do you provide operator training services?
We offer operator training services based on your needs. These trainings are conducted as per a specially signed training agreement.
15. If the product fails, how should we proceed?
In the event of a failure, please provide us with a detailed description and images of the issue. We will respond within 24 hours and offer solution proposals within 48 hours.
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