Customization: | Available |
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After-sales Service: | 12 Months |
Warranty: | 12 Months |
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OUR SERVICE COMMITMENT
Comprehensive ServicesPre-sales Service
1. Offer technical advisory services to assist customers in making informed selections;
2. Provide customers with all necessary technical information and detailed drawings to ensure a seamless understanding and implementation.
3. We warmly welcome both new and existing customers to visit our factory. Engage in enlightening discussions with us at any time to explore the best solutions for your needs.
Sales Service
1. Equip customers with comprehensive drawings of equipment, piping, and foundational layouts tailored to their site design requirements.
2. Answer any inquiries about specifications, performance, and parameters. Recommend the optimal solution and the most cost-effective products for our customers' needs.
3. Upon contract signing, we immediately initiate production planning to ensure on-time delivery.
After-sales Service
1. Offer expert technical advice during the installation process to ensure smooth and efficient setup.
2. When the equipment is ready for commissioning, we provide complimentary commissioning services for blower packages upon request, available for sites within China. For international locations, service terms are subject to further discussion. The commissioning typically spans two days.
3. Develop detailed user profiles and regularly send maintenance and repair guides to assist with upkeep.
4. During the warranty period, if a quality-related issue arises under normal use, please provide a written problem description. We will respond within 24-48 hours.
5. Beyond the warranty period, we remain committed to solving issues not caused by improper use. Repairs are billed at cost, and we offer spare parts at favorable prices for long-term needs.
1. What products do you offer?
Our extensive product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What are the primary uses of your products?
Our versatile products are extensively applied in environmental protection, electricity, water treatment, chemicals, building materials, and numerous other industries.
Air blowers applications include:
a. Aeration and backwashing in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Providing oxygen supply in aquaculture.
Water pumps applications include:
a. Draining sewage with solids, waste water, rain water, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers applications include:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What advantages do you have over other suppliers?
Established in 1994, our company boasts nearly 20 years of expertise in production and sales. With cutting-edge production and testing equipment, stringent quality control processes, and a dedicated R&D department, our products are highly acclaimed both domestically and internationally.
Quality, pricing, craftsmanship, and service are our top priorities. We excel in all these areas and more. Discover additional details about our exceptional offerings on our website.
4. How do I select the appropriate model?
Consider the following factors when determining the suitable models and quantities:
a. Fan selection: Assess the working environment, gas composition, pressure, and air capacity.
b. Pump selection: Evaluate the working environment, media, head, and flow requirements.
c. Mixer Selection: Considerations include working environment, tank shape, tank depth, and water depth.
5. Can you share some customer case studies for our reference?
Please refer to the Corporate Information - Sales Records.
6. Can I get a competitive price?
Our products are priced to provide exceptional value. Kindly send us your inquiry, and we will respond within 24 hours.
7. What are the accepted payment methods?
We accept T/T and L/C payments.
8. What is the delivery timeline?
Delivery times depend on the model, specification, and order quantity. We will specify the delivery date with our quotation. If you need expedited delivery, we will do our best to accommodate.
9. Will you provide updates on the production progress?
Absolutely. Once your order is placed, we will keep you informed with timely progress reports.
10. How will the products be packaged?
Our products are typically packed in wooden cases, which have been fumigated to comply with ISPM15 standards.
11. What is the duration of the warranty?
The warranty begins from the date of the Bill of Lading (BL) or Air Waybill (AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product has a unique serial number, which serves as its identification. To get spare parts, please contact us with the serial number, and we will provide the appropriate parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
We offer on-site installation and commissioning services based on your requirements. The details and pricing will be outlined in a specially signed foreign technical service contract.
14. Do you provide operator training services?
We offer operator training according to your needs. The training details will be covered in a specially signed training agreement.
15. What should we do if the product fails?
In the event of a failure, please send us a detailed description and photos of the issue. We will respond within 24 hours and provide a solution within 48 hours.