| Customization: | Available |
|---|---|
| After-sales Service: | 12 Months |
| Warranty: | 12 Months |
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COMPANY SERVICE
ServicesPre-sales Service
1. Provide expert technical advisory services to assist customers in making informed selections;
2. Provide customers with the essential technical details, comprehensive drawings, and more;
3. We warmly invite both new and established customers to visit our state-of-the-art factory and engage in insightful discussions with us at any time.
Sales Service
1. Offer customers detailed drawings of equipment, piping, and foundation tailored to the specific needs of their site design;
2. Address queries regarding specifications, performance, and parameters, recommending the most suitable, cost-effective solutions and products for our customers;
3. Immediately upon contract signing, we initiate production planning to ensure timely delivery.
After-sales Service
1. Provide expert technical advice throughout the installation process;
2. Upon request, we offer complimentary commissioning services for our blower packages when the equipment is ready. This service is available for sites within China and typically takes two days. For sites outside China, terms will be discussed further;
3. Create detailed user profiles and send regular correspondence offering maintenance and repair guidance;
4. During the warranty period, should any quality-related issues arise under normal use, please send us a written description. We will respond within 24-48 hours.
5. Post-warranty, we are still committed to resolving issues not caused by improper use. All repairs will be billed at cost, and we offer long-term supply of spare parts at favorable prices.
1. What products do you have?
Our diverse product range includes roots blowers, rotary blowers, centrifugal fans, side channel blowers, submersible sewage pumps, centrifugal pumps, submersible mixers, and various water treatment equipment.
2. What is the purpose of your products?
Our products serve a wide range of industries, including environmental protection, electricity, water, chemicals, and building materials.
Air blowers are versatile and can be used for:
a. Aeration and backwash in sewage treatment plants;
b. Desulfurization and ash removal in power plants;
c. Pneumatic conveying and pipeline cleaning in cement plants and the food industry; d. Oxygen supply for aquaculture.
Water pumps are ideal for:
a. Drainage of solids-laden sewage, wastewater, rainwater, and urban water supply;
b. Garden irrigation;
c. Firefighting pressure boosting; d. Long-distance water transportation.
Submersible mixers excel in:
a. Treating municipal sewage and industrial wastewater;
b. Mixing and densification of sludge water.
3. What is your advantage over other suppliers?
Founded in 1994, our company boasts nearly 20 years of experience in production and sales. With advanced production and testing equipment, a stringent quality control process, and a dedicated R&D department, our products are highly acclaimed both domestically and internationally.
Quality, price, craftsmanship, and customer service are our top priorities. In these areas, we demonstrate unmatched superiority. Discover more about us on our website.
4. How shall I choose the right model?
Consider the following factors when determining the appropriate models and quantities:
a. Fan selection: working environment, gas composition, pressure, air capacity.
b. Pump selection: working environment, media, head, flow.
c. Mixer Selection: Considerations include working environment, tank shape, tank depth, and water depth.
5. Can you provide some customer cases for our reference?
Please refer to the Corporate Information - Sales Records for detailed examples.
6. Can I get a competitive price?
Our products are priced to be cost-effective. Please send your inquiry to us, and we will respond within 24 hours.
7. What payment methods do you accept?
We accept T/T and L/C payments.
8. How long does delivery take?
Delivery time depends on the model, specification, and quantity required. We will specify the delivery date in the quotation. For earlier delivery, we will do our best to accommodate your request.
9. Will you keep me updated about the production progress?
Absolutely. After you place an order, we will provide timely updates on the production progress.
10. How will the goods be packaged?
Our products are packaged in wooden cases. The wooden materials are fumigated to comply with ISPM15 requirements.
11. How long is the warranty period?
The warranty begins from the date of BL (AWB) and lasts for 12 months.
12. How can I obtain the correct spare parts for your products?
Each product has a unique serial number that serves as its identity. To obtain spare parts, please contact us with the serial number, and we will provide the appropriate equipment parts as per the warranty terms.
13. Do you offer on-site installation and commissioning services?
Yes, we offer on-site installation and commissioning services as per your requirements. Details and pricing will be outlined in the specially signed foreign technical service contract.
14. Do you provide operator training services?
We offer operator training based on your requirements. The training will be conducted according to the specially signed training agreement.
15. What should we do if the product fails?
In the event of a failure, please send us a detailed description along with pictures. We will respond within 24 hours and provide solution proposals within 48 hours.
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